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Fuzzy TOPSIS evaluation approach for business process management software acquisition

机译:业务流程管理软件获取的模糊TOPSIS评估方法

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摘要

At the present time, Business Process Management software (BPMS) implementation is on focus of organizations. To implement a BPMS in a firm successfully, selecting a suitable BPMS is critical. Evaluation and selection of the BPMS software is complex and a time consuming decision-making process. This paper propounds an approach for dealing with such a decision. This approach introduces functional, non-functional and fuzzy evaluation method for BPMS evaluation. The presented BPM lifecycle based approach breaks down BPMS evaluation and selection criteria into two broad categories namely functional and non-functional requirements including totally 48 selection criteria. A facile Fuzzy Technique for Order Preference by Similarity to Ideal Solution (FTOPSIS) is customized for BPMS selection based on identified criteria. The provided approach is applied to a port and maritime organization in order to evaluate and acquire a BPMS and the provided numerical example illustrates the applicability of the approach. The approach can assist practitioners to evaluate BPMSs more effective.
机译:目前,业务流程管理软件(BPMS)的实现是组织的重点。为了在公司中成功实施BPMS,选择合适的BPMS至关重要。 BPMS软件的评估和选择很复杂,而且决策过程很耗时。本文提出了一种处理此类决定的方法。这种方法介绍了用于BPMS评估的功能,非功能和模糊评估方法。提出的基于BPM生命周期的方法将BPMS评估和选择标准分为两大类,即功能需求和非功能需求,包括总共48个选择标准。根据确定的标准针对BPMS选择定制了一种通过类似于理想解决方案(FTOPSIS)进行订单优先选择的简便模糊技术。所提供的方法适用于港口和海事组织,以评估和获取BPMS,并且所提供的数值示例说明了该方法的适用性。该方法可以帮助从业人员更有效地评估BPMS。

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