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The Effects of the Critical Success Factors for ERP Implementation on the Comprehensive Achievement of the Crucial Roles of Information Systems in the Higher Education Sector

机译:ERP实施成功的关键因素对信息系统在高等教育领域的关键作用的全面实现的影响

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Aim/Purpose The aim of this study is to examine empirically the effects of certain key Critical Success Factors (CSFs) for the implementation of Enterprise Resource Planning (ERP) Systems on the comprehensive achievement of the crucial roles of (Computer-Based Information Systems (CBISs). Background The effects of the CSFSs were examined in the higher education sector in the Kingdom of Saudi Arabia (KSA) using a case study of the ERP adoption in Prince Sattam Bin Abdulaziz University. Methodology A theoretical model was proposed based on the literature written on the CSFs and the roles of CBISs in business. The model encompasses six key CSFs and their associations with the realization of the crucial roles of CBISs. To test the proposed model, a questionnaire was developed by considering the most frequently used measurements items in the ERP's literature. The data were collected from 219 key stakeholders. Contribution This study acts as one of the few empirical studies in assessing the effects of the important CSFs for ERP implementation upon its successful implementation. Its outcomes provide more insights and clarifications about the effects of six key CSFs on the comprehensive achievement of the crucial CBIS's roles. Particularly, the uniqueness of this study lies in addressing the effects of these CSFs on the achievement of the vital CBIS's roles collectively rather than the achievement of each role individually. Moreover, the study examined these effects in the higher education environment, which is characterized by its own special business processes and services. Findings The results reveal that the six key CSFs have a positive relationship with the comprehensive achievement of the crucial roles of CBISs. These findings are consistent with many previous studies on the effects of the CSFs on the realization of the expected benefits of the enterprise systems. Recommendations for Practitioners The managers and other key stakeholders should carefully manage the vital aspects of the CSFs in order to realize the promised ERP's benefits, including the CBIS's roles. Future Research Additional empirical examinations are needed to investigate the effects of the rest of the CSFs on realizing the roles of information systems.
机译:目的/目的本研究的目的是从经验上检验某些关键关键成功因素(CSF)对实施企业资源计划(ERP)系统对(基于计算机的信息系统(背景通过在萨塔姆·本·阿卜杜勒阿齐兹亲王大学(Prince Sattam Bin Abdulaziz University)采用ERP的案例研究,研究了CSFS在沙特阿拉伯王国(KSA)高等教育部门中的影响,并根据文献提出了一种理论模型。该模型涵盖了六个关键CSF及其与CBIS关键角色的实现之间的关联;为了测试所提出的模型,我们考虑了以下因素: ERP的文献数据来自219个主要利益相关者贡献这项研究是评估企业绩效的少数实证研究之一。成功实施ERP的重要CSF的影响。其结果提供了关于六个关键CSF对全面实现CBIS关键作用的影响的更多见解和澄清。特别是,这项研究的独特之处在于集体解决这些CSF对实现重要CBIS角色的影响,而不是单独解决每个角色的影响。此外,该研究考察了高等教育环境中的这些影响,该环境具有自己的特殊业务流程和服务。结果结果表明,六个关键的CSF与CBIS关键角色的全面实现有着积极的关系。这些发现与以前关于CSF对实现企业系统的预期收益的影响的许多研究一致。给从业者的建议经理和其他主要利益相关者应认真管理CSF的重要方面,以实现所承诺的ERP收益,包括CBIS的作用。未来的研究需要其他经验检验,以研究其余CSF对实现信息系统的作用的影响。

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