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首页> 外文期刊>Interdisciplinary journal of information, knowledge, and management >Enterprise Ontology Model for Tacit Knowledge Externalization in Socio-Technical Enterprises
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Enterprise Ontology Model for Tacit Knowledge Externalization in Socio-Technical Enterprises

机译：社会技术企业默认知识外在化的企业本体模型

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Aim/Purpose A vital business activity within socio-technical enterprises is tacit knowledge externalization, which elicits and explicates tacit knowledge of enterprise employees as external knowledge. The aim of this paper is to integrate diverse aspects of externalization through the Enterprise Ontology model. Background Across two decades, researchers have explored various aspects of tacit knowledge externalization. However, from the existing works, it is revealed that there is no uniform representation of the externalization process, which has resulted in divergent and contradictory interpretations across the literature. Methodology The Enterprise Ontology model is constructed step-wise through the conceptual and measurement views. While the conceptual view encompasses three patterns that model the externalization process, the measurement view employs certainty-factor model to empirically measure the outcome of the externalization process. Contribution The paper contributes towards knowledge management literature in two ways. The first contribution is the Enterprise Ontology model that integrates diverse aspects of externalization. The second contribution is a Web application that validates the model through a case study in banking. Findings The findings show that the Enterprise Ontology model and the patterns are pragmatic in externalizing the tacit knowledge of experts in a problem-solving scenario within a banking enterprise. Recommendations for Practitioners Consider the diverse aspects (what, where, when, why, and how) during the tacit knowledge externalization process. Future Research To extend the Enterprise Ontology model to include externalization from partially automated enterprise systems.
机译：目的/目的社会技术企业内部的一项重要业务活动是隐性知识外部化，它隐含并阐明了企业员工的隐性知识作为外部知识。本文的目的是通过企业本体模型集成外部化的各个方面。背景技术在过去的二十年中，研究人员探索了默认知识外部化的各个方面。然而，从现有的著作中可以看出，外部化过程并没有统一的表述，这导致了整个文献中的分歧和矛盾的解释。方法论通过概念和度量视图逐步构建企业本体模型。虽然概念视图包含对外部化过程建模的三种模式，但度量视图使用确定性因子模型以经验方式度量外部化过程的结果。贡献本文以两种方式为知识管理文献做出贡献。第一个贡献是集成了外部化各个方面的企业本体模型。第二个贡献是一个Web应用程序，它通过银行业的案例研究来验证模型。结果研究结果表明，在银行企业内部解决问题的情况下，企业本体模型和模式在实用化专家的隐性知识方面是实用的。给从业者的建议考虑隐性知识外部化过程中的各个方面（什么，在哪里，何时，为什么以及如何）。未来研究扩展企业本体模型以包括部分自动化企业系统的外部化。

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