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Benchmarking and pondering ASERL interlibrary loan operations, 2010 and 2013

机译：2010年和2013年ASERL馆际互借业务的基准评估和思考

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Purpose - In 2010 and 2013, the libraries in the Association of Southeastern Research Libraries (ASERL) were surveyed to identify benchmarks and programs to support resource sharing. Benchmarks and challenges identified generate discussions regarding programming, networking, and other support to improve resource sharing operations. This paper seeks to address these issues. Design/methodology/approach - This study compares and contrasts the two surveys using mixed methods data analysis. This study assesses ILL performance and explores the challenges and trends interlibrary loan practitioners see today. Findings - The article identifies changes and trends in consortia-wide transaction volumes; staffing levels; campus document delivery; professional issues and challenges; and library organizational schemes. Research limitations/implications - The study did not include data from constituencies outside of interlibrary loan. It also did not include interview follow-ups with survey participants to discuss challenges and reorganizations in greater detail. Future interlibrary loan research could focus less on operational metrics and more on broader issues such as e-resources and change management. Mixed methods are effect tools for benchmarking and comparative case studies. Practical implications - Individual libraries can compare themselves to the operational benchmarks and use insights drawn from comment analysis to stimulate conversations regarding current and future roles for interlibrary loan. Consortia can duplicate the study to understand their operational benchmarks and their particular contexts. Originality/value - The study provides comparative benchmarks for research libraries and consortia spanning three years. It demonstrates substantial shifts in issues faced by libraries and librarians.
机译：目的-在2010年和2013年，对东南研究图书馆协会（ASERL）中的图书馆进行了调查，以确定支持资源共享的基准和程序。确定的基准和挑战引发了有关编程，网络和其他支持的改进资源共享操作的讨论。本文旨在解决这些问题。设计/方法/方法-这项研究使用混合方法数据分析比较和对比了两次调查。这项研究评估了ILL的表现，并探讨了图书馆借贷从业者今天所面临的挑战和趋势。调查结果-本文确定了联盟范围内交易量的变化和趋势；人员配备水平；校园文件交付；专业问题和挑战；和图书馆组织计划。研究的局限性/意义-该研究未包括馆际互借以外的选区的数据。它还没有包括对调查参与者的访谈跟进，以更详细地讨论挑战和重组。未来的馆际互借研究可能会更少地关注运营指标，而更多地关注更广泛的问题，例如电子资源和变更管理。混合方法是基准测试和比较案例研究的效果工具。实际意义-各个图书馆可以将自己与运营基准进行比较，并使用从评论分析中得出的见解来激发有关馆际借阅当前和未来角色的对话。财团可以复制研究以了解其运营基准和特定环境。原创性/价值-该研究为研究图书馆和财团提供了三年的比较基准。它表明图书馆和图书馆员面临的问题发生了重大变化。

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