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首页> 外文期刊>International journal of agile systems and management >Agile information technology service management with DevOps: an incident management case study
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Agile information technology service management with DevOps: an incident management case study

机译：敏捷信息技术服务管理与Devops：事件管理案例研究

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摘要

This research aims to investigate how DevOps culture can be applied in the incident management process. The authors believe, based on experience as practitioners, that agile software development methodologies are fair enough to be used on Incident Management process, to quickly restore the business interruption. An application management team which solves incidents and applies DevOps practices was studied. Three data collection methods were used: interviews, document analysis and observation. This research provides novel findings supported by metrics and real experience implementing DevOps practices in incident management process. The novelty of the findings brings advantages for academics, and due to the exploratory nature of this research, it extends the body of knowledge. It also provides contributions for practitioners, by showing how these practices can be applied and the result of the implementation of these practices. Directions of future work are also presented.
机译：本研究旨在调查Devops文化如何应用于事件管理过程。作者认为，根据经验为从业者，敏捷软件开发方法足够公平地用于事件管理过程，以快速恢复业务中断。研究了一个解决事件和应用Devops实践的应用程序管理团队。使用了三种数据收集方法：访谈，文档分析和观察。本研究提供了在事件管理过程中实施Devops实践的指标和实际经验提供了新的调查结果。研究结果的新颖性带来了学者的优势，并且由于这项研究的探索性，它延长了知识体系。它还通过展示如何应用这些实践以及这些实践的实施结果来为从业者提供贡献。还提出了未来工作的方向。

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