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首页> 外文期刊>International journal of agile systems and management >Enhancing the efficiency of credit card service delivery through service innovation: a case study
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Enhancing the efficiency of credit card service delivery through service innovation: a case study

机译：通过服务创新提高信用卡服务的效率：案例研究

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摘要

This study is the response to the calls for enhancing the efficiency of credit card service delivery (CCSD) in Bangladesh which is currently an impotent but pivotal element of their banking system. The study presents a role activity diagram (RAD) based innovative solution to eradicate the procedural impediments in CCSD and infers various recommendations to lower its cost and processing time. The proposed model can also enhance customer satisfaction and service quality by minimising the chances of miscommunication and loss of information during the process. By eliminating some redundant activities and rearranging the various others, it can render the overall service delivery process more convenient and efficient. Considering the generic nature of the presented model, it is equally effective and applicable to other financial and non-financial organisations in Bangladesh and abroad for improving their service delivering efficiency.
机译：本研究是对提高孟加拉国信用卡服务交付效率（CCSD）的呼吁的响应，目前是银行系统的无能为力但关键的因素。 该研究介绍了基于角色活动图（RAD）的创新解决方案，以消除CCSD中的程序障碍，并提供各种建议，以降低其成本和处理时间。 拟议的模型还可以通过最大限度地降低流程期间误解和信息损失的机会来提高客户满意度和服务质量。 通过消除一些冗余活动并重新排列各种其他活动，它可以使整体服务交付过程更方便，高效。 考虑到所提出的型号的通用性，它同样有效，适用于孟加拉国和国外的其他金融和非金融组织，以提高其服务效率。

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