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首页> 外文期刊>International Journal of Applied Logistics >Customer Perceptions on Service Satisfaction with Third Party Logistics (3PL) Service
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Customer Perceptions on Service Satisfaction with Third Party Logistics (3PL) Service

机译：客户对第三方物流（3PL）服务的满意度的看法

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摘要

Today, morefirms are focusing on core competencies and'turning to external specialists (Third Party Logistics-3PLs)for sophisticated logistics solutions. The 3PL service industry is characterized by customer relationships that can extend over several years, involving multiple instances of service delivery. Customers 'satisfaction level has a profound impact on attracting new customers and customer retention. This research investigates customer perceptions regarding the service ojfered by a medium-sized 3PL operating in Greece. Results indicate that customers are satisfied with the outfit of personnel, adequacy of knowledge, speed of service, quality of services offered, and politeness of personnel at the point of sales as well as during the delivery. The major problem stated by the respondents was the long hold on time at the call center, which causes intensity and confusion among the customers.
机译：如今，更多公司将重点放在核心竞争力上，并寻求外部专家（第三方物流3PL）寻求复杂的物流解决方案。 3PL服务行业的特点是客户关系可能会持续数年，涉及多个服务交付实例。客户的满意度对吸引新客户和保留客户具有深远的影响。这项研究调查了客户对希腊运营的中型3PL提供的服务的看法。结果表明，客户对人员的配备，知识的充分性，服务的速度，所提供的服务的质量以及销售点和交付期间人员的礼貌表示满意。受访者指出的主要问题是呼叫中心的长时间保持时间，这导致客户之间的紧张和混乱。

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