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首页> 外文期刊>International journal of computer-supported collaborative learning >Preventing undesirable effects of mutual trust and the development of skepticism in virtual groups by applying the knowledge and information awareness approach
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Preventing undesirable effects of mutual trust and the development of skepticism in virtual groups by applying the knowledge and information awareness approach

机译：通过应用知识和信息意识方法，防止相互信任的不良影响和虚拟群体的怀疑态度的发展

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摘要

Empirical studies have proven the effectiveness of the knowledge and information awareness approach of Engelmann and colleagues for improving collaboration and collaborative problem-solving performance of spatially distributed group members. This approach informs group members about both their collaborators' knowledge structures and their collaborators' information. In the current study, we investigated whether this implicit approach reduces undesirable effects of mutual trust and mutual skepticism. Trust is an important influencing factor with regard to behavior and performance of groups. High mutual trust can have a negative impact on group effectiveness because it reduces mutual control and, as a result, the detection of the others' mistakes. In an empirical study, 20 triads collaborating with the knowledge and information awareness approach were compared with 20 triads collaborating without this approach. The members of a triad were spatially distributed and participated in a computer-supported collaboration. The results demonstrated that the availability of the knowledge and information awareness approach overrides the negative impact of too much mutual trust and counteracts the development of mutual skepticism. This study contributes to further clarifying the impact of trust on effectiveness and efficiency of virtual groups depending upon different situational contexts.
机译：实证研究证明了恩格尔曼及其同事的知识和信息意识方法对于改善空间分布的小组成员之间的协作和协作解决问题绩效的有效性。这种方法可以使小组成员了解其合作者的知识结构和合作者的信息。在当前的研究中，我们调查了这种隐式方法是否减少了相互信任和相互怀疑的不良影响。信任是影响群体行为和表现的重要因素。高度的相互信任会对团队效力产生负面影响，因为它会减少相互控制，并因此而导致发现他人的错误。在一项实证研究中，比较了与知识和信息意识方法协作的20个三合会与没有这种方法协作的20个三合会。三合会的成员在空间上分布并参加了计算机支持的协作。结果表明，知识和信息意识方法的可用性超过了太多相互信任的负面影响，并抵消了相互怀疑主义的发展。这项研究有助于进一步阐明信任对虚拟小组的有效性和效率的影响，具体取决于不同的情境。

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