Post-visit and pre-visit tourist destination image through eWOM sentiment analysis and perceived helpfulness

Rosario Gonzalez-Rodriguez M.; Martinez-Torres Rocio; Toral Sergio

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Post-visit and pre-visit tourist destination image through eWOM sentiment analysis and perceived helpfulness

机译：通过eWOM情绪分析和感知到的帮助后的参观前后游客目的地图像

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摘要

Purpose - This paper aims to explore the image of travel destinations after the visit by analysing sentiment orientation of the online reviews, and how this orientation, as well as other electronic word of mouth (eWOM)' s credibility sources, can affect the perceived helpfulness of shared opinions measured through the helpfulness score.

机译：目的-本文旨在通过分析在线评论的情感取向以及这种取向以及其他电子口碑（eWOM）的信誉来源如何影响感知到的帮助来探索访问后的旅行目的地形象。通过帮助得分衡量的共享意见的百分比。

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来源
《International Journal of Contemporary Hospitality Management》 |2016年第11期|2609-2627|共19页
作者
Rosario Gonzalez-Rodriguez M.; Martinez-Torres Rocio; Toral Sergio;
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作者单位

Univ Seville, Fac Turismo & Finanzas, Seville, Spain;

Univ Seville, Fac Turismo & Finanzas, Seville, Spain;

Univ Seville, Sch Engn, Seville, Spain;

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正文语种 eng
中图分类
关键词
Information technology; Brand image; Customer orientation; Information systems; Information gathering;

机译：信息技术;品牌形象;客户至上;信息系统;信息收集;

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1. The Effect of Tourism Service Quality, Tourist Destination Image and Experience of Tourist towards Tourists Satisfaction, Tourism Word of Mount, Tourist Destination Preferences, and Tourist Destination Loyalty (A Study on Foreign Tourists in Tourist Desti [J] . Riduan ., Suharyono ., Achmad Fauzi, European Journal of Business and Management . 2015,第2期

机译：旅游服务质量，旅游目的地形象和游客对游客满意度的体验，坐骑旅游词，旅游目的地偏好和旅游目的地忠诚度的影响（外国游客在旅游目的地的研究）
2. Sentiment analysis of online destination image of Hong Kong held by mainland Chinese tourists [J] . Jiang Qiumin, Chan Chung-Shing, Eichelberger Sarah, Current issues in tourism . 2021,第13a18期

机译：中国大陆游客持有的香港网上目的地形象的情感分析
3. EFFECTS OF DESTINATION IMAGE, TOURIST MOTIVATION, SERVICE QUALITY AND PERCEIVED VALUE ON TOURIST SATISFACTION AND LOYALTY [J] . Heri Setiawan Sriwijaya International Journal of Dynamic Economics and Business . 2018,第3期

机译：目的地图像，旅游动机，服务质量和感知价值对游客满意度和忠诚度的影响
4. A quantitative analysis of tourist destination images based on ECSPT model and sentiment analysis [C] . Ye Chenyu, Wu Jingji, Li Mengting, Robotics and Applications (ISRA), 2012 IEEE Symposium on . 2012

机译：基于ECSPT模型和情感分析的旅游目的地图像定量分析
5. Destination image building & its influence on destination preference & loyalty of Chinese tourists to Australia. [D] . Mao, Yue (Iris). 2008

机译：目的地形象的建立及其对中国游客赴澳大利亚目的地偏好和忠诚度的影响。
6. Archeological Tourist Destination Image Formation: Influence of Information Sources on the Cognitive Affective and Unique Image [O] . Nuria Huete-Alcocer, Maria Pilar Martinez-Ruiz, Víctor Raúl López-Ruiz, 2019

机译：考古旅游目的地图像形成：信息来源对认知情感和独特形象的影响
7. Tourist post-visit attitude towards products associated with the destination country [O] . Xu, Yongfei, Jin, Wei, Lin, Zhibin 2017

机译：游客对与目的地国家/地区相关的产品的访问后态度

Post-visit and pre-visit tourist destination image through eWOM sentiment analysis and perceived helpfulness

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