• 主题
高级搜索  >
历史搜索 清空历史
首页> 外文期刊>International Journal of Contemporary Hospitality Management >High performance work practices and competitive advantage in the Irish hospitality sector
【24h】

High performance work practices and competitive advantage in the Irish hospitality sector

机译：爱尔兰酒店业的高性能工作实践和竞争优势

获取原文
获取原文并翻译 | 示例
           
页面导航
  • 摘要
  • 著录项
  • 相似文献
  • 相关主题

摘要

Purpose - Failte Ireland argues that high performance work practices will provide the Irish tourist industry with the necessary competitive edge. The main focus of this study is to explore the extent of these practices in the Irish hospitality industry with particular emphasis on the practices of staff empowerment and participation. Design/methodology/approach - A questionnaire was chosen as the most appropriate means of obtaining information from managers because respondents could be targeted in a cost effective method. A total of 71 questionnaires were mailed to managers in all three, four and five-star hotels in the Dublin and greater Dublin area. Findings - The data show that Dublin-based hotels display some of the human resource practices associated with high performing work practices. There are, however, very low levels of employee participation, which many authors argue are the cornerstone of high performance practices. Practical implications - The Irish hotel industry is undergoing fundamental change, not least of which is the increasingly demanding and discerning clients. Customers are demanding quality products and services, speed and reliability of service, price competitiveness and innovation. If Irish hotels are to survive and remain competitive, the issue of staff representation, participation and the channels of communication will have to be addressed. Recognising, utilizing and developing their human resources may be the most significant challenge that management faces, and it is posited that those organisations that excel at this will be the industry leaders. Originality/value - The paper offers insights into the realities of management practices in hotels in an Irish setting.
机译：目的-Failte Ireland认为，高绩效的工作惯例将为爱尔兰旅游业提供必要的竞争优势。这项研究的主要重点是探讨这些做法在爱尔兰酒店业中的程度，特别强调员工授权和参与的做法。设计/方法/方法-选择问卷调查表是从管理者那里获取信息的最合适方法，因为可以采用经济高效的方法来针对受访者。在都柏林及更大的都柏林地区，三星级，四星级和五星级酒店的管理人员总共收到了71份问卷。调查结果-数据显示，都柏林的酒店显示出一些与高效工作习惯相关的人力资源实践。但是，员工的参与水平很低，许多作者认为这是高性能实践的基石。实际的意义-爱尔兰的酒店业正在发生根本的变化，其中最重要的就是日益增长的要求和敏锐的客户。客户要求优质的产品和服务，服务的速度和可靠性，价格竞争力和创新能力。如果爱尔兰酒店要生存并保持竞争力，就必须解决员工代表，参与和沟通渠道的问题。认识，利用和开发其人力资源可能是管理层面临的最重大挑战，并且可以肯定的是，那些擅长此方面的组织将成为行业领导者。原创性/价值-本文提供了有关爱尔兰环境中酒店管理实践现实的见解。

著录项

相似文献

  • 外文文献
  • 中文文献
  • 专利
获取原文

客服邮箱：kefu@zhangqiaokeyan.com

京公网安备：11010802029741号 ICP备案号：京ICP备15016152号-6 六维联合信息科技 (北京) 有限公司©版权所有

  • 客服微信

  • 服务号