Using Transaction Logs to Study the Effectiveness of Librarian Behaviors on User Satisfaction in a Virtual Setting: A Mixed-Method Approach

Nahyun Kwon; Vicki L. Gregory

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Using Transaction Logs to Study the Effectiveness of Librarian Behaviors on User Satisfaction in a Virtual Setting: A Mixed-Method Approach

机译：在虚拟环境中使用事务日志研究图书馆员行为对用户满意度的有效性：一种混合方法

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摘要

Chat reference is becoming more common and it is important to be able to effectively judge user satisfaction with the results they receive. The behaviors the reference librarian should use to ensure that users are satisfied with chat reference sessions must also be determined. In this paper, the authors indicate that many of these behaviors could be mapped to the virtual environment with great success. The purpose of this paper is to describe and explain the methodology, which is a mixture of qualitative and quantitative methods, to allow others to adapt this methodology to their own situations.

机译：聊天参考变得越来越普遍，重要的是要能够有效地判断用户对其收到的结果的满意度。还必须确定参考图书馆管理员应使用的行为以确保用户对聊天参考会话感到满意。在本文中，作者指出，许多行为都可以成功地映射到虚拟环境。本文的目的是描述和解释该方法，它是定性和定量方法的混合体，以使其他人可以使这种方法适应自己的情况。

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来源
《International journal of decision support system technology》 |2010年第2期|P.36-41|共6页
作者
Nahyun Kwon; Vicki L. Gregory;
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作者单位

University of South Florida, USA;

rnUniversity of South Florida, USA;

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原文格式 PDF
正文语种 eng
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关键词
chat; chat reference; librarian behaviors; translation logs; user satisfaction;

机译：聊天聊天参考;图书馆员的行为;翻译日志;用户满意度;

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Using Transaction Logs to Study the Effectiveness of Librarian Behaviors on User Satisfaction in a Virtual Setting: A Mixed-Method Approach

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