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首页> 外文期刊>International journal of health care quality assurance >Maternity-care: measuring women's perceptions
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Maternity-care: measuring women's perceptions

机译：产妇保健：衡量妇女的观念

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Purpose - Achieving maternity-care outcomes that align with women's needs, preferences and expectations is important but theoretically driven measures of women's satisfaction with their entire maternity-care experience do not appear to exist. The purpose of this paper is to outline the development of an instrument to assess women's perception of their entire maternity-care experience. Design/methodology/approach - A questionnaire was developed on the basis of previous research and informed by a framework of standard service quality categories covering the spectrum of typical consumer concerns. A pilot survey with a sample of 195 women who had recent experience of birth was undertaken to establish valid and reliable scales pertaining to different stages of maternity care. Exploratory factor analysis was used to interpret scales and convergent validity was assessed using a modified version of the Client Satisfaction Questionnaire. Findings - Nine theoretically informed, reliable and valid stand-alone scales measuring the achievement of different dimensions of women's expectancies of public maternity care were developed. The study scales are intended for use in identifying some potential areas of focus for quality improvement in the delivery of maternity care. Research limitations/implications - Reliable and valid tools for monitoring the extent to which services respond to women's expectations of their entire maternity care form part of the broader toolkit required to adequately manage health-care quality. This study offers guidance on the make-up of such tools. Originality/value - The scales produced from this research offer a means to assess maternity care across the full continuum of care and are brief and easy to use.
机译：目的-实现符合妇女需求，偏好和期望的产妇保健成果很重要，但从理论上讲，没有衡量妇女对她们整个产妇保健经历的满意度的指标。本文的目的是概述一种工具的开发，以评估妇女对她们整个生育护理经验的看法。设计/方法/方法-在先前研究的基础上制定了调查表，并以涵盖典型消费者关注范围的标准服务质量类别为框架提供了信息。进行了一项以195名最近生育经验的妇女为样本的试点调查，以建立与产妇保健各个阶段有关的有效和可靠的量表。探索性因素分析用于解释量表，并使用“客户满意度调查表”的修订版评估收敛效度。研究结果-制定了九种理论上已知，可靠和有效的独立量表，用于衡量妇女在公共生育护理方面的期望的不同方面的实现情况。研究量表旨在用于确定潜在的重点领域，以提高产妇保健质量。研究的局限性/意义-用于监测服务在多大程度上满足妇女对其整个孕产保健期望的服务的可靠有效的工具，是充分管理卫生保健质量所需的更广泛工具包的一部分。这项研究为此类工具的构成提供了指导。独创性/价值-这项研究得出的量表为评估整个护理过程中的产妇保健提供了一种手段，并且简短易用。

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