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首页> 外文期刊>International journal of health care quality assurance >Workshops as a useful tool to better understand care professionals' views of a lean change program
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Workshops as a useful tool to better understand care professionals' views of a lean change program

机译：讲习班是一种有用的工具，可以更好地了解护理专业人员对瘦身计划的看法

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Purpose - For change programs to succeed, it is vital to have a detailed understanding of employees' views regarding the program, especially when the proposed changes are potentially contested. Gaining insight into employee perceptions helps managers to decide how to proceed. The authors conducted two workshops in a radiotherapy institute to assess the benefits and drawbacks, as well as their underlying causes, of a proposed Lean change program. Managers' views on the workshops' usefulness were charted. The paper aims to discuss these issues. Design/methodology/approach - Two workshops were organized in which employees predicted positive and negative effects of a Lean program. The workshops combined a structured brainstorm (KJ-technique) and an evaluation of the expected effects. Eight top managers judged the workshops' value on supporting decision making. Findings - In total, 15 employees participated in the workshops. Participants from workshop 2 reported more expected effects (27 effects; 18 positive) than from workshop 1 (14 effects; six positive). However, when effects were categorized, similar results were shown. Three from eight managers scored the results relevant for decision making and four neutral. Seven managers recommended future use of the instrument. Increased employee involvement and bottom-up thinking combined with relatively low costs were appreciated most. Practical implications - The workshop could serve as a simple instrument to improve decision making and enhance successful implementation of change programs, as it was expected to enhance employees' involvement and was relatively easy to conduct and cheap. Originality/value - The workshop increased insight into employee views, facilitating adaptive actions by healthcare organization managers.
机译：目的-要使变更计划成功，至关重要的是要详细了解员工对计划的看法，尤其是在可能对提议的变更提出异议时。深入了解员工的看法有助于管理人员决定如何进行。作者在放疗研究所举办了两次研讨会，以评估拟议的精益改变计划的利弊及其根本原因。绘制了经理们对研讨会有用性的看法。本文旨在讨论这些问题。设计/方法/方法-组织了两个讲习班，员工在其中预测了精益计划的正面和负面影响。讲习班结合了结构化的头脑风暴（KJ技术）和对预期效果的评估。八名高级管理人员判断了研讨会对支持决策的价值。调查结果-共有15名员工参加了研讨会。研讨会2的参与者报告的预期效果（27效果； 18积极）比研讨会1的预期效果（14效果； 6积极）更高。但是，对效果进行分类时，显示出相似的结果。八位经理中的三位对与决策相关的结果进行了评分，四位中立。七名管理人员建议将来使用该仪器。员工参与度的提高和自下而上的思维方式以及相对较低的成本得到了最广泛的赞赏。实际意义-该研讨会可以作为改善决策和促进变革计划成功实施的简单工具，因为它有望增强员工的参与度，而且操作相对容易且价格便宜。创意/价值-研讨会提高了对员工观点的洞察力，促进了医疗保健组织经理的适应性行动。

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