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首页> 外文期刊>International journal of information systems in the service sector >An Empirical Investigation of Total Quality Management in Libya: A Proposed Guideline of Implementation
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An Empirical Investigation of Total Quality Management in Libya: A Proposed Guideline of Implementation

机译：利比亚全面质量管理的实证研究：拟议实施准则

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摘要

Rapidsocio-economic and technological changes have urged the implementation of new approaches toprocure construction projects. Total Quality Management (TQM) is one of the approaches that contribute towards ensuring that projects are being delivered to the stakeholder requirements. This study identifies critical success factors (CSFs) that affect the implementation of TQM in the Libyan Construction Industry (LCI) and develops guidelines which help companies implement and maintain quality management systems. To achieve these aims, the research employed both quantitative and qualitative methods. Based on a thorough review of literature, a questionnaire was developed and distributed to 200 managers. Data from 130 completed questionnaires were then analysed using Principal Component Analysis (PCA), which reveals the internal structure of the data in a way that explains the dimensions of TQM implementation in LCI. The results identify five reliable and valid TQM dimensions, namely organisation management, communication to improve quality, training and development, employee involvement and recognition, and culture. Supported by relevant literature and interviews with a number of managers, they provide the basis for developing the guideline for successful implementation of TQM in Libyan construction companies.
机译：社会经济和技术的迅速变化促使人们采取新方法来采购建筑项目。全面质量管理（TQM）是有助于确保将项目交付给利益相关者需求的一种方法。这项研究确定了影响TQM在利比亚建筑业（LCI）中实施的关键成功因素（CSF），并制定了有助于公司实施和维护质量管理体系的准则。为了实现这些目标，本研究采用了定量和定性方法。在对文献进行全面审查的基础上，编制了一份调查表，并分发给了200名管理人员。然后使用主成分分析（PCA）对来自130个完整问卷的数据进行分析，该方法以解释LCI中TQM实施维度的方式揭示了数据的内部结构。结果确定了五个可靠和有效的TQM维度，即组织管理，提高质量的沟通，培训和发展，员工的参与和认可以及文化。在相关文献和对许多管理人员的访谈的支持下，他们为制定在利比亚建筑公司成功实施全面质量管理的指南奠定了基础。

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