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A Strategic Benchmarking Process for Identifying the Best Practice Collaborative Electronic Government Architecture

机译：确定最佳实践协作电子政务体系结构的战略基准制定过程

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摘要

The rapid growth of the Internet has given rise to electronic government (e-government) which enhances communication, coordination, and collaboration between government, business partners, and citizens. An increasing numberojnational, state, andlocalgovernment agencies are realizingthe benefits oje-government. The transformation of policies, procedures, and people, which is the essence of e-government, cannot happen by accident. A n e-government architecture is needed to structure the system, its functions, its processes, and the environment within which it will live. When confronted by the range of e-government architectures, government agencies struggle to identify the one most appropriate to their needs. This paper proposes a novel strategic benchmarking process utilizing the simple additive weighting method (SA W), real options analysis (ROA), and fuzzy sets to benchmark the best practice collaborative e-government architectures based on three perspectives: Government-to-Citizen (G2C), Government-to-Business (G2B), andGovernment-to-Government (G2G). The contribution of the proposed method is fourfold: (I) it addresses the gaps in the e-government literature on the effective and efficient assessment of the e-government architectures: (2) it provides a comprehensive and systematic framework that combines ROA with SAW; (3) it considers fuzzy logic and fuzzy sets to represent ambiguous, uncertain or imprecise information; and (4) it is applicable to international, national. Regional, state/provincial, and local e-government levels.
机译：互联网的快速发展催生了电子政务（e-government），它加强了政府，商业伙伴和公民之间的沟通，协调和协作。越来越多的国家，州和地方政府机构正在意识到政府的利益。电子政务的本质是政策，程序和人员的转变，这绝非偶然。需要一种电子政务体系结构来构建系统，其功能，过程以及生存环境。当面对各种各样的电子政务体系结构时，政府机构努力寻找最适合其需求的一种。本文提出了一种新颖的战略标杆评估过程，该方法利用简单的加性加权法（SA W），实物期权分析（ROA）和模糊集基于三个角度对最佳实践协作电子政务体系结构进行标杆化：政府对公民（ G2C），政府对企业（G2B）和政府对政府（G2G）。所提出的方法的贡献有四个方面：（I）它解决了电子政务文献中对电子政务体系结构进行有效评估的空白：（2）它提供了一个将ROA与SAW相结合的全面而系统的框架; （3）考虑模糊逻辑和模糊集来表示模糊，不确定或不精确的信息； （4）适用于国际，国内。区域，州/省和地方电子政务级别。

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