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Temporal Aspects of Information Technology Use: Increasing Shift Work Effectiveness

机译:信息技术使用的时间方面:提高轮班工作效率

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摘要

The dynamic nature of organizations and technologies require a comprehensive understanding of how organizational forms and information technology interact. While previous research and theories of information technology have investigated aspects such as organizational structure, individual and group behavior, and inter-organizational relationships, shift work, an important temporal aspect often found in service organizations, is surprisingly absent in the literature. The purpose of this paper is to examine the effect that shift work has on employee use and satisfaction with information technology. The results of a field study of a police organization indicate that information technology systems are valued differently by workers on different shifts. The authors discuss how this research helps advance theories of technology use and effectiveness (such as task-technology fit and technology acceptance model) and present important practical implications of this study for strategic alignment of technology in the areas of systems design, implementation, addressing the needs of peripheral workers, and resource management.
机译:组织和技术的动态本质要求对组织形式和信息技术如何相互作用的全面理解。尽管先前的信息技术研究和理论已经研究了诸如组织结构,个人和团体行为以及组织间关系等方面,但在服务组织中经常发现的轮班工作(服务组织中经常发现的重要的时间方面)却出乎意料地缺乏。本文的目的是检验轮班工作对员工使用和信息技术满意度的影响。警察组织的现场研究结果表明,工人在不同的班次上对信息技术系统的重视程度不同。作者讨论了这项研究如何帮助推进技术使用和有效性的理论(例如任务技术适应和技术接受模型),并提出了这项研究对于系统设计,实施,解决问题的技术战略对准的重要实际意义。外围员工的需求以及资源管理。

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