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Rethinking knowledge management: the role of ICT and the rise of the virtual workspace

机译：重新思考知识管理：ICT的作用和虚拟工作空间的兴起

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The ability to manage and enhance the value of knowledge and intellectual capital has to be rethought to address:rn1 the new challenges from the organisational models (increasing workforce dispersion, the growing importance of interorganisational relationships, orientation to processes more than to functions)rn2 the new opportunities - which are technology based (the availability of new Information and Communication Technology (ICT)-enabled services and particularly of web and mobile communication services makes it possible to overcome geographical, temporal and organisational barriers to communication and knowledge transfer).rnThe synthesis of these two aspects explains the rise of what we call virtual Workspace (v-W).rnOur perspective on organisational knowledge is sociopractical: knowledge is considered as a common good rather than a mere individual asset. ICT tools, according to this stream, have to recreate a social reality, with its interpersonal relationships and communication flows, and possibly augment it by emphasising openness and collaboration.rnBased on a research with 110 case studies, this paper focuses on knowledge workplace technologies (among others: forums, instant messaging, wikis, blogs, expertise location and management, social network analysis and presence awareness), regarded as strategic tools in the context of knowledge and change management.
机译：必须重新考虑管理和提高知识和智力资本的价值的能力，以解决：rn1组织模型带来的新挑战（员工队伍日益分散，组织间关系的重要性日益提高，对流程而不是职能的重视）rn2新机遇-基于技术的机遇（新的基于信息和通信技术（ICT）的服务的可用性，尤其是Web和移动通信服务的可用性，使得克服通信，知识转移的地理，时间和组织障碍成为可能）。这两个方面的解释说明了我们所谓的虚拟工作空间（vW）的兴起。我们对组织知识的看法是社会实用的：知识被视为一种共同的财富，而不仅仅是一种个人资产。根据这一流，ICT工具必须通过其人际关系和沟通流程来重建社会现实，并可能通过强调开放性和协作来增强社会现实.rn基于110个案例研究的研究，本文着重于知识工作场所技术（其中包括：论坛，即时消息，Wiki，博客，专业知识位置和管理，社交网络分析和存在意识），被视为知识和变更管理范围内的战略工具。

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