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首页> 外文期刊>International journal of medical informatics >A cross-sectional online survey on patients' satisfaction using store-and-forward voice and text messaging teleconsultation service during the COVID-19 pandemic
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A cross-sectional online survey on patients' satisfaction using store-and-forward voice and text messaging teleconsultation service during the COVID-19 pandemic

机译：在Covid-19大流行期间使用店内语音和短信电信服务课程对患者满意度的横断面的在线调查

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Aim: This study aimed to evaluate the patients' satisfaction with using store-and-forward voice and text messaging teleconsultation service to provide primary health care to patients during the COVID-19 pandemic. Method: A cross-sectional survey was conducted between October 1 and December 1, 2020, in Iran. The study population consisted of patients who used the service. Three hundred-ninety-six patients were enrolled in the study by convenience sampling. Data were collected by a researcher-made questionnaire. The face, comprehensibility, and content validity of the questionnaire were tested and met. The reliability of this questionnaire was confirmed (r = 0.9). Descriptive statistics and multinomial logistic regression were conducted. Data were analyzed using STATA 14.0 software.Results: In total, 396 patients responded to the online questionnaire. The mean age of patients was 37 +/- 10.31 years. More than half of them had an academic degree (65.40 %). Teleconsultation was considered satisfactory by 172 patients (43.43 %), while more than half of the patients (56.57 %) were unsatisfied with teleconsultation. In terms of "quality of care provided" and "patient information privacy" components, around 41 % of patients were satisfied. However, the number of patients who feel satisfied with teleconsultation's similarity to a face-toface encounter was lower (37.88 %). The results showed no significant relationship between age, gender, education, and overall satisfaction (p 0.05). The association between overall satisfaction and health status was (AOR = 1.51, 95 % CI = 1.16-1.96).Conclusion: More than half of patients from our study did not have a good experience with teleconsultation. This is also partially due to the use of existing communication platform, instead of custom-made solution. It is necessary to improve the services' quality and meet patients' needs to optimize patients' experience, particularly during a health crisis, resulting in better health outcomes and end-user satisfaction.
机译：目的：本研究旨在评估患者的满意，对使用店内和前进的语音和短信电信电信服务在Covid-19大流行期间向患者提供初级医疗保健。方法：在10月1日至2020年12月1日至2020年，在伊朗之间进行了横断面调查。研究人群由使用该服务的患者组成。通过便利取样在研究中注册了三百九十六名患者。数据由研究人员制作的问卷收集。测试问卷的脸部，可理解和内容有效性并满足。确认了该问卷的可靠性（r = 0.9）。进行了描述性统计和多项式逻辑回归。使用Stata 14.0软件分析数据。结果：总计396名患者回应在线问卷。患者的平均年龄为37 +/- 10.31岁。超过一半的学位（65.40％）。通过172名患者（43.43％）被认为是令人满意的，而超过一半的患者（56.57％）与电信不满意。就“提供的护理质量”和“患者信息隐私”组成部分而言，约有41％的患者满足。然而，对电信对面部Toface相遇的相似性感到满意的患者的数量较低（37.88％）。结果表明，年龄，性别，教育和整体满意度之间没有显着的关系（P＆GT; 0.05）。整体满意度和健康状况之间的关联是（AOR = 1.51,95％CI = 1.16-1.96）。结论：我们研究的一半以上的患者没有良好的电信经验。这也是由于使用现有通信平台而不是定制解决方案。有必要提高服务的质量，并满足患者的需求，优化患者的经验，特别是在健康危机期间，导致更好的健康结果和最终用户满意度。

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