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How Can Insurance Organizations Become More Efficient and Improve Customer Service?

机译:保险机构如何提高效率并改善客户服务?

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摘要

In the form-friendly, paper-based world of insurance, offering timely, effective customer service is difficult at best. And continuing to grow - or at least maintain - the bottom line with tighter-than-usual budgets is an unenviable task. For some insurance organizations, big and small, using traditional enterprise content management (ECM) technology to address these challenges isn't a realistic solution. It's on-premises in nature, which means big upfront capital expenditures and IT resources to deploy and manage systems and infrastructure. Soon, however, with the launch of a new SaaS solution from Hyland Software, OnBase OnLine Express, the benefits of a time-tested, award-winning ECM solution may be a reality for insurers, regardless of their size or resources.
机译:在形式友好,纸质保险的世界中,很难及时提供有效的客户服务。持续增加(或至少维持)预算紧张的底线是一项令人羡慕的任务。对于某些大小的保险机构而言,使用传统的企业内容管理(ECM)技术来应对这些挑战并不是一个现实的解决方案。它本质上是本地的,这意味着大量的前期资本支出和IT资源,用于部署和管理系统和基础架构。但是,很快,随着Hyland Software推出的新SaaS解决方案OnBase OnLine Express,无论其规模或资源如何,经过时间考验,屡获殊荣的ECM解决方案的好处对于保险公司而言可能都是现实。

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