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首页> 外文期刊>International Journal of Pharmaceutical and Healthcare Marketing >Total quality management in developing countries: A case of pharmaceutical wholesale distribution in Pakistan
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Total quality management in developing countries: A case of pharmaceutical wholesale distribution in Pakistan

机译：发展中国家的全面质量管理：以巴基斯坦的药品批发分销为例

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摘要

Purpose – The purpose of this paper is to identify the critical success factors of total quality management (TQM) in pharmaceutical wholesale distribution companies in Pakistan. The paper also seeks to contribute to reduce the existing lack of TQM studies in developing countries. Design/methodology/approach – A 29-item survey questionnaire is sent to 90 pharmaceutical distributors. Response rate is 56.7 per cent. Confirmatory factor analysis deletes one item in the scale purification process. Findings – Data analysis reveal that “process design” (PD) is critical TQM success factor in pharmaceutical wholesale distribution companies in Pakistan. Like other studies in developing countries, top management in pharmaceutical wholesale distribution companies in Pakistan does not adequately support the TQM implementation. Research limitations/implications – The research is based in Pakistan only. Convenience sampling is done. The response size of the study is small (n=51) though the response rate and significance are high. Small response size prevents more complex analysis such as structural equation modelling. Practical implications – Pharmaceutical wholesale distribution companies are more focused on “PD”. Increased top management support is required for proper TQM implementation. Originality/value – This research provides framework to researchers to build up more TQM critical success factor studies in similar sector and situations so that more concrete generalizations can be made.
机译：目的–本文的目的是确定巴基斯坦药品批发分销公司全面质量管理（TQM）的关键成功因素。本文还力图减少发展中国家对TQM研究的不足。设计/方法/方法–将29项调查问卷发送给90个药品分销商。回应率为56.7％。验证性因素分析删除了水垢净化过程中的一项。调查结果–数据分析表明，“过程设计”（PD）是巴基斯坦药品批发分销公司中TQM成功的关键因素。与发展中国家的其他研究一样，巴基斯坦药品批发分销公司的高层管理人员也没有充分支持TQM的实施。研究的局限性/含意-研究仅在巴基斯坦进行。方便采样已完成。尽管回应率和意义很高，但研究的回应规模很小（n = 51）。较小的响应大小可防止进行更复杂的分析，例如结构方程建模。实际意义–药品批发分销公司更加关注“ PD”。为了正确实施TQM，需要增加高级管理人员的支持。原创性/价值–这项研究为研究人员提供了框架，以在相似的部门和情况下建立更多的TQM关键成功因素研究，以便可以进行更具体的概括。

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