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首页> 外文期刊>International journal of production economics >Does relationship control hinder relationship commitment? The role of supplier performance measurement systems in construction infrastructure projects
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Does relationship control hinder relationship commitment? The role of supplier performance measurement systems in construction infrastructure projects

机译：关系控制是否阻碍了关系承诺？ 供应商绩效测量系统在施工基础设施项目中的作用

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Though supplier performance measurement systems (SPMS) provide a key tool for buyers to govern supplier relationships and performance, they can have a detrimental impact on trust and commitment, when perceived as just a means of control. SPMS are particularly valuable in sectors characterized by high complexity and variability of supplier performance, such construction. In projects with public sector buyers, regulations can constrain the development of comprehensive SPMS and the establishment of long-term perspectives on buyer-supplier relationships, and the impact of performance measurement practices are less well understood. To explore whether and how control and commitment can be achieved through structured use of SPMS in the public sector, this paper investigates the impact of a systematic approach to supplier performance measurement on project performance (i.e. cost, time, and quality), and how these effects are mediated by commitment. These relationships are tested using structural equation modeling on dyadic survey data collected from both suppliers and public buyers in 206 construction infrastructure projects in Italy. Results show that more rigorous qualification and performance evaluation processes have a positive impact on project performance, whereas this is not the case for supplier selection processes. Supplier commitment has a positive mediating role on the relationship between performance evaluation and project performance, while buyer commitment negatively mediates the impact of a more rigorous qualification process. These findings inform our understanding of the trade-off between control and commitment, focusing on public buyer-supplier relationships in construction projects. They demonstrate the differential relevance of SPMS to final performance across phases of the contracting cycle, and the contrasting impact of buyer and supplier commitment.
机译：虽然供应商性能测量系统（SPMS）为买家提供了一个关键工具，以便为供应商的关系和性能管理，他们可能对信任和承诺产生不利影响，因为只是一种控制手段。 SPM在扇区中特别有价值，其扇区具有高复杂性和供应商性能的可变性，这种结构。在与公共部门买家的项目中，法规可以限制综合SPM的发展，并在买方 - 供应商关系中建立长期视角，并且绩效测量实践的影响较小地理解。探索是否可以通过公共部门的SPMS结构使用来实现控制和承诺，研究系统方法对项目业绩的影响（即成本，时间和质量）的影响，以及这些方法效果是通过承诺进行调解的。使用来自意大利的206个施工基础设施项目的供应商和公开买家收集的二元调查数据上的结构方程模型测试了这些关系。结果表明，更严格的资格和绩效评估流程对项目绩效产生了积极影响，而这不是供应商选择过程的情况。供应商承诺对绩效评估和项目绩效之间关系有正面的调解作用，而买方承诺负面调解更严格的资格过程的影响。这些调查结果让我们了解控制和承诺之间的权衡，重点是在建筑项目中的公开买家供应商关系。他们证明了SPMS在缔约周期阶段的最终表现的差异相关性，以及买方和供应商承诺的对比影响。

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