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首页> 外文期刊>International journal of production economics >Investigating the linkages between service types and supplier relationships in servitized environments
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Investigating the linkages between service types and supplier relationships in servitized environments

机译：研究服务化环境中服务类型和供应商关系之间的联系

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Manufacturers undergoing servitization resort to an increased number of suppliers to deliver services. Although managing upstream relationships is particularly critical in servitized contexts, theory development on this topic is still at an early stage. This study analyses the linkages between the types of services that servitized manufacturers outsource and the relationships they establish with their suppliers. First, we present a framework that is based on a multidimensional description of buyer-supplier relationships and on a categorisation of services. Second, we present the empirical findings coming from multiple case studies and discuss the characteristics of buyer-supplier relationships for Product support, Customer support and Process related services (the three categories investigated) in the light of the presented framework. The paper contributes to the servitization literature by showing that there is no one best way to shape buyer-supplier relationships in servitized environments. Instead, the type of service being outsourced is one of the key factors that influence the way upstream relationship should be crafted.
机译：进行服务化的制造商诉诸于越来越多的供应商来提供服务。尽管在服务化的环境中管理上游关系尤为重要，但有关此主题的理论开发仍处于早期阶段。这项研究分析了为制造商提供服务的服务类型与他们与供应商之间建立的关系之间的联系。首先，我们提出一个框架，该框架基于对买方与供应商关系的多维描述以及服务的分类。其次，我们介绍了来自多个案例研究的经验结果，并根据提出的框架讨论了产品-支持，客户支持和与流程相关的服务（研究的三类）的买卖关系的特征。该论文通过证明在服务化环境中没有一种形成购买者与供应商关系的最佳方法，为服务化文献做出了贡献。相反，外包的服务类型是影响上游关系建立方式的关键因素之一。

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