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Supply chain performance measurement: a literature review

机译：供应链绩效评估：文献综述

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摘要

This paper is intended to provide a critical literature review on supply chain performance measurement. The study aims at revealing the basic research methodologies/approaches followed, problem areas and requirements for the performance management of the new supply chain era. The review study covers articles coming from major journals related with the topic, including a taxonomy study and detailed investigation as to the methodologies, approaches and findings of these works. The methodology followed during the conduct of this research includes starting with a broad base of articles lying at the intersection of supply chain, information technology (IT), performance measurement and business process management topics and then screening the list to have a focus on supply chain performance measurement. Findings reveal that performance measurement in the new supply era is still an open area of research. Further need of research is identified regarding framework development, empirical cross-industry research and adoption of performance measurement systems for the requirements of the new era, to include the development of partnership, collaboration, agility, flexibility, information productivity and business excellence metrics. The contribution of this study lies in the taxonomy study, detailed description and treatment of methodologies followed and in shedding light on future research.
机译：本文旨在提供有关供应链绩效评估的重要文献综述。该研究旨在揭示新供应链时代所遵循的基础研究方法/方法，问题领域和绩效管理要求。综述研究涵盖了与该主题相关的主要期刊上的文章，包括分类学研究以及对这些作品的方法，方法和发现的详细调查。在研究过程中采用的方法包括从涉及供应链，信息技术（IT），绩效评估和业务流程管理主题的交集的广泛文章开始，然后筛选清单以关注供应链绩效评估。研究结果表明，新供应时代的绩效评估仍然是一个开放的研究领域。确定了进一步的研究需求，涉及框架开发，跨行业的经验研究以及采用性能测量系统以满足新时代的要求，包括开发伙伴关系，协作，敏捷性，灵活性，信息生产力和业务卓越指标。这项研究的贡献在于分类学研究，后续方法的详细描述和处理以及对未来研究的启示。

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