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Examination and comparison of the critical factors of total quality management (TQM) across countries

机译：检验和比较各国全面质量管理（TQM）的关键因素

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摘要

Various empirical studies have been published about the critical success factors of TQM extracted using a survey approach in a particular country or region. Several studies compared critical TQM factors across different countries, but overall there has been little attempt in the literature to analyse the TQM factors within the context of a contingency approach. Quality gurus such as Deming and Juran contend that quality management concepts are universally applicable, but this is only their personal prescriptions and must be examined empirically. This study analysed and compared 76 empirically validated TQM factors and their impact on various performance measures across countries. The findings showed that top management commitment and leadership, customer focus, information and analysis, training, supplier management, strategic planning, employee involvement, human resource management, process management, teamwork, product and service design, process control, benchmarking, continuous improvement, employee empowerment, quality assurance, social responsibility, and employee satisfaction were the most commonly extracted factors across these 76 studies.
机译：关于使用特定国家或地区的调查方法提取的TQM关键成功因素的各种经验研究已经发表。几项研究比较了不同国家/地区的关键TQM因素，但总体而言，在文献中很少尝试采用权变方法来分析TQM因素。诸如Deming和Juran之类的质量专家认为，质量管理概念是普遍适用的，但这只是他们的个人处方，必须凭经验进行检查。这项研究分析并比较了76个经过经验验证的TQM因素及其对各国各种绩效指标的影响。调查结果表明，最高管理层的承诺和领导，客户关注，信息和分析，培训，供应商管理，战略规划，员工参与，人力资源管理，流程管理，团队合作，产品和服务设计，流程控制，基准测试，持续改进，员工授权，质量保证，社会责任和员工满意度是这76项研究中最常提取的因素。

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  • 来源
    《International Journal of Production Research》 |2003年第2期|p.235-268|共34页
  • 作者

    ISMAIL SILA; M. EBRAHIMPOUR;

  • 作者单位

    Department of Finance and Management Science, College of Commerce, University of Saskatchewan, Saaskatoon, Saskatchewan, Canada S7N 5A7;

  • 收录信息 美国《科学引文索引》(SCI);美国《工程索引》(EI);
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类 管理学;
  • 关键词

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