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Quality management as a determinant factor of productivity: A systematic literature review

机译：质量管理是生产力的决定因素：系统的文献综述

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Purpose - The purpose of this paper is threefold: first, to analyse the current state of the literature on the relationship between quality management (QM) and productivity as a performance indicator; second, to identify the key constructs of QM practices related to productivity; and, finally, to reveal whether QM can actually be regarded as a determinant of productivity. Design/methodology/approach - This research was carried out through a systematic literature review, considering 150 papers that studied this relationship between 1997 and 2017 and another 37 papers on the internal determinants of productivity. Findings - The findings revealed that human resource management, top management and process management were the more relevant constructs of QM practices related to productivity. In addition, 89 per cent of the internal determinants of productivity were related to the proposed constructs of QM practices, which suggest that QM is a determinant factor of productivity. Originality/value - This review analysed the literature on the relationship between QM and productivity, as few studies have done before, generating original, interesting and useful findings that can guide future research and that also represent a useful tool for researchers, practitioners, managers and policy makers.
机译：目的-本文的目的是三方面的：首先，分析有关质量管理（QM）与生产率之间关系的文献的现状，以此作为绩效指标。其次，确定与生产率相关的质量管理实践的关键构造；最后，揭示质量管理实际上是否可以视为生产力的决定因素。设计/方法/方法-这项研究是通过系统的文献综述进行的，研究了150篇研究1997年至2017年之间这种关系的论文以及另外37篇关于生产率的内部决定因素的论文。调查结果-调查结果表明，人力资源管理，高层管理人员和流程管理是与生产率相关的质量管理实践的最相关结构。此外，生产率的内部决定因素中有89％与质量管理实践的拟议结构有关，这表明质量管理是生产率的决定因素。原创性/价值-这项评论分析了质量管理与生产率之间关系的文献，这是以前很少进行的研究，它产生了新颖，有趣和有用的发现，可以指导未来的研究，并且对于研究人员，从业人员，管理人员和工作人员也代表有用的工具。政策制定者。

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