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Quality management as a determinant factor of productivity: A systematic literature review

机译：质量管理作为生产力的决定因素：系统文献综述

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Purpose - The purpose of this paper is threefold: first, to analyse the current state of the literature on the relationship between quality management (QM) and productivity as a performance indicator; second, to identify the key constructs of QM practices related to productivity; and, finally, to reveal whether QM can actually be regarded as a determinant of productivity. Design/methodology/approach - This research was carried out through a systematic literature review, considering 150 papers that studied this relationship between 1997 and 2017 and another 37 papers on the internal determinants of productivity. Findings - The findings revealed that human resource management, top management and process management were the more relevant constructs of QM practices related to productivity. In addition, 89 per cent of the internal determinants of productivity were related to the proposed constructs of QM practices, which suggest that QM is a determinant factor of productivity. Originality/value - This review analysed the literature on the relationship between QM and productivity, as few studies have done before, generating original, interesting and useful findings that can guide future research and that also represent a useful tool for researchers, practitioners, managers and policy makers.
机译：目的 - 本文的目的是三倍：第一，分析文献的当前状态，以质量管理（QM）与绩效指标的生产力之间的关系;其次，确定与生产力相关的QM实践的关键构建;最后，揭示QM是否实际上可以被视为生产力的决定因素。设计/方法/方法 - 本研究通过系统的文献综述进行，考虑到150篇论文研究了1997年至2017年之间的这种关系，另外37篇关于生产力的内部决定因素。结果 - 调查结果显示，人力资源管理，最高管理和流程管理是与生产力相关的QM实践的越来越相关的构造。此外，89％的内部生产率的结果与QM实践的建议构建有关，表明QM是生产率的决定因素。原创性/价值 - 本综述分析了QM与生产力之间关系的文献，因为少数研究已经完成了，产生了可以引导未来研究的原始，有趣和有用的发现，也代表了研究人员，从业者，经理和管理者的有用工具政策制定者。

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