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首页> 外文期刊>The International Journal of Productivity and performance management >A comparative analysis of competitive priorities and business performance between manufacturing and service firms
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A comparative analysis of competitive priorities and business performance between manufacturing and service firms

机译：制造和服务公司之间竞争优先级和业务绩效的比较分析

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Purpose: The purpose of this paper is to investigate and contrast the levels of focus on competitive priorities (CPs) between service and manufacturing firms in Greece during an economic crisis and the influence of those CPs on business performance. Design/methodology/approach: Empirical data were collected from 298 company representatives of Greek firms with an approximately equal proportion of the firms being from the manufacturing (n=157) and service (n=141) industries. Exploratory and confirmatory factor analyses were conducted to validate the proposed first-order latent constructs as well as to determine the second-order latent construct (CPs). The CPs were employed to represent the hypothetical structural relationship of business performance. The fit and predictive accuracy of the model was estimated using AMOS software. Findings: The proposed CPs model consists of five latent constructs: quality, delivery, cost, innovation, and customer focus. It was also verified regardless of industry (manufacturing or service) that the same set of CPs was used. However, these two sectors differed on the emphasis they paid to the selected CPs. Originality/value: The major contributions of the paper are fourfold. First, this study represents the first empirical investigation, to the best of the authors’ knowledge, into CP issues in the service and manufacturing industries, to determine whether there are differences in CPs between these two sectors. Second, the paper focused on the operations strategy of service enterprises in a field where the empirical evidence remains scarce. Third, the current research is conducted in a developing country with economic problems and political instability, while previous empirical research was mainly conducted in large and highly industrialized countries. Knowing about the Greek economy’s economic crisis and the CPs of different industries within it provides a unique and interesting perspective to this research. Finally, the findings introduced a set of common CPs as being applicable to both sectors (services and manufacturing), as the number and the nature of its dimensions seems to be independent of the type of sector examined.
机译：目的：本文的目的是调查和比较在经济危机期间希腊服务和制造公司之间对竞争优先级（CP）的关注程度以及这些CP对业务绩效的影响。设计/方法/方法：经验数据是从298家希腊公司的公司代表那里收集的，其中大约相等比例的公司来自制造业（n = 157）和服务业（n = 141）。进行探索性和确认性因素分析，以验证提出的一阶潜伏构造以及确定二阶潜伏构造（CP）。 CP被用来代表业务绩效的假设结构关系。使用AMOS软件估算模型的拟合度和预测准确性。结果：提议的CP模式包括五个潜在构造：质量，交付，成本，创新和关注客户。不论行业（制造或服务）如何，均已验证使用了同一套CP。但是，这两个部门对所选CP的重视程度不同。原创性/价值：论文的主要贡献有四个方面。首先，本研究代表了作者的知识，这是对服务业和制造业中CP问题的首次实证研究，以确定这两个部门之间的CP是否存在差异。其次，本文重点研究了在缺乏经验证据的领域中服务企业的运营策略。第三，目前的研究是在一个经济问题和政治不稳定的发展中国家进行的，而以前的实证研究主要是在工业化程度较高的大国进行的。了解希腊经济的经济危机及其内部不同行业的CP，可以为这项研究提供独特而有趣的视角。最后，调查结果提出了一套适用于两个部门（服务业和制造业）的通用CP，因为其规模的数量和性质似乎与所研究的部门类型无关。

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