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Influence of human factors on organisational performance: Quality improvement practices as a mediator variable

机译:人为因素对组织绩效的影响:质量改进实践作为中介变量

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Purpose - The purpose of this paper is to explore the influence of human factors in quality management on quality improvement practices and organisational performance in the Yemeni industrial sector. Design/methodology/approach - Data were collected via a quantitative survey with a questionnaire distributed to 261 managers from 87 industrial companies. Replies from 210 managers give a response rate of 80 per cent. Data were analysed with Statistical Package for the Social Sciences 16.0, including factor analysis, reliability analysis, descriptive statistics, and correlation analysis. Structural equation modelling was carried out using Amos to evaluate the model and hypotheses. Findings - Human factors influence positively quality improvement practices and organisational performance. Quality improvement practices positively influence organisational performance. Human factors indirectly and significantly influence organisational performance via the mediator of quality improvement practices. Research limitations/implications - The findings will be useful to both researchers and managers, especially those in Yemeni industrial companies. For further work, this study can be expanded to cover companies in other Middle East countries, and it may include more human factors. Originality/value - The study is one of a few that investigate the influence of human factors on quality management. Additionally, this study is the first to carry out such research in the Yemen and the Middle East region.
机译:目的-本文的目的是探讨也门工业部门中质量管理中人为因素对质量改进实践和组织绩效的影响。设计/方法/方法-通过定量调查收集数据,并向87家工业公司的261名经理分发问卷。来自210位经理的答复给出了80%的答复率。使用社会科学统计软件包16.0对数据进行了分析,包括因素分析,可靠性分析,描述性统计和相关性分析。使用Amos进行了结构方程建模,以评估模型和假设。调查结果-人为因素对质量改进实践和组织绩效产生积极影响。质量改进实践对组织绩效产生积极影响。人为因素通过质量改进实践的中介间接且显着地影响组织绩效。研究的局限性/意义-研究结果对研究人员和管理人员,尤其是也门工业公司的研究人员和管理人员都将是有用的。为了进行进一步的工作,可以将这项研究扩展到涵盖其他中东国家的公司,并且可能包括更多的人为因素。原创性/价值-这项研究是调查人为因素对质量管理的影响的少数研究之一。此外,这项研究是在也门和中东地区首次进行此类研究。

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