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首页> 外文期刊>The International Journal of Productivity and performance management >Can Lean Six Sigma make UK public sector organisations more efficient and effective?
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Can Lean Six Sigma make UK public sector organisations more efficient and effective?

机译：精益六西格码可以提高英国公共部门组织的效率和效力吗？

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Purpose - The purpose of this paper is to demonstrate the widespread but fragmented application of Lean Six Sigma within the UK public sector, providing the context of some of the challenges faced within the sector as well as some of the successful applications of Lean Six Sigma. The paper fundamentally seeks to challenge the concept that Lean Six Sigma is not suitable for use in the public sector. Design/methodology/approach - A summary of the challenges facing the public sector is shown from current literature and this is presented as drivers for change. A number of successful applications of Lean Six Sigma are then evidenced demonstrating examples across areas of the public sector. Findings - This paper concludes that while Lean Six Sigma is applicable to the UK public sector additional work is required to better evidence the benefits and return on investment that can be delivered as well as considering more holistic approaches on an agency wide basis. Research limitations/implications - This paper seeks to contribute to and broaden the limited body of evidence of the applicability of Lean Six Sigma to the UK public sector and identifies areas for further research and review. Practical implications - Understanding the applicability of Lean Six Sigma affords opportunities to public sector agencies in the current budget climate but additionally affords ways in which quality of service can be enhanced. In some cases, it provides opportunities to meet new statutory requirements around community empowerment. Originality/value - The paper contributes to the body of evidence that demonstrates the effectiveness of Lean Six Sigma within the public sector and suggests opportunity for those agencies to meet funding challenges faced across the UK.
机译：目的-本文的目的是演示精益六西格码在英国公共部门中的广泛但支离破碎的应用，提供该部门面临的一些挑战的背景以及精益六西格码的一些成功应用。本文从根本上力求挑战“精益六西格码”不适用于公共部门的概念。设计/方法/方法-从当前文献中总结出公共部门面临的挑战，并以此作为推动变革的动力。然后证明了精益六西格码的许多成功应用，证明了公共部门各个领域的实例。调查结果-本文得出的结论是，虽然精益六西格码适用于英国公共部门，但仍需要进行其他工作才能更好地证明可以带来的收益和投资回报，并在整个机构范围内考虑采用更全面的方法。研究的局限性/意义-本文力图扩大和扩展瘦六西格码在英国公共部门中的适用性的有限证据，并确定需要进一步研究和审查的领域。实际意义-了解精益六西格玛的适用性在当前的预算环境下为公共部门机构提供了机会，但同时也为提高服务质量提供了途径。在某些情况下，它提供了满足社区授权方面新的法律要求的机会。原创性/价值-本文为证明精益六西格码在公共部门内的有效性提供了证据，并为这些机构提供了应对英国面临的资金挑战的机会。

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