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Measuring business performance in the airport context: a critical review of literature

机译：在机场环境中衡量业务绩效：文献综述

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Purpose - Over 15 years have passed since the first paper was published applying data envelopment analysis (DEA) to measure airport productivity. Since then, a wave of studies has appeared refining and validating this technique as one of the most reliable in the airport context. The purpose of this paper is to conduct a critical review of this accumulated literature. Design/methodology/approach - This paper presents an exhaustive review of approximately 60 peer-reviewed published papers on business performance measurement through DEA applications in the airport industry. Findings - The paper analyses the research on DEA technique chronologically and by geography. Managerial and academic practitioners' interest in conducting performance measurement studies has grown and benchmarking techniques have become more sophisticated. Research limitations/implications - Despite the popularity of the methodological framework of DEA, it can be improved by further research to continue refining and exploiting deeply the basic DEA scores. Some innovations have appeared from studies using alternative approaches to DEA, e.g. a Bayesian approach. Practical implications - The conclusions explore the research contribution, its final value delivered to airport management and some practical aspects and recommendations for the selected field of work. Originality/value - The paper explores the contribution of research to final value delivered to airport management by describing the main complementary procedures refining DEA technique scores for improving the operational efficiencies of airports through benchmarking. As well as by presenting the results of the assessment of major determinants of efficiency at airports around the world.
机译：目的-自第一篇论文发表以来，已有15年的历史了，该论文运用数据包络分析（DEA）来衡量机场的生产率。从那时起，出现了一系列研究，对这种技术进行了完善和验证，使其成为机场环境中最可靠的技术之一。本文的目的是对这些积累的文献进行严格的审查。设计/方法/方法-本文详尽介绍了约60篇关于通过DEA在机场行业中进行业务绩效评估的同行评审发表的论文。调查结果-本文按时间顺序和地理分析了DEA技术的研究。管理人员和学术从业人员对进行绩效评估研究的兴趣在增长，基准测试技术也变得越来越复杂。研究的局限性/意义-尽管DEA的方法论框架广受欢迎，但可以通过进一步研究来改进和深化基础DEA分数，从而对其进行改进。使用替代DEA方法的研究已经出现了一些创新，例如贝叶斯方法。实际意义-结论探讨了研究贡献，其对机场管理的最终价值以及针对选定工作领域的一些实际问题和建议。原创性/价值-本文通过描述主要补充程序来探索研究对交付给机场管理的最终价值的贡献，这些程序完善了DEA技术得分，从而通过基准测试提高了机场的运营效率。以及介绍全球机场效率的主要决定因素的评估结果。

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