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Capability/maturity based model for logistics processes assessment: Application to distribution processes

机译：基于能力/成熟度的物流过程评估模型：应用于分销过程

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Purpose - The purpose of this paper is to study how a general standardized processes assessment capability/maturity model, such as Capability Maturity Model Integration (CMMI), can be combined to a standardized benchmark of logistics processes best practices, such as FD X50-604, to propose a new approach that evaluates logistics processes capability/maturity. Design/methodology/approach - First, an analysis study of CMMI model and X50-604 standard is performed. In order to prove their coherence, a deep comparative analysis of CMMI and X50-604 practices is conducted. As illustration, the paper focuses on a particular application of this approach to evaluate capability/maturity of distribution logistics activities. An industrial case study that aims the validation of this particular application is finally conducted in a furniture company. Findings - The authors estimate that the paper findings provide an operational guide for industrials to evaluate their distribution processes that is a practical, verifiable, repeatable and extensible to other logistics process areas and an interesting opportunity to evolve the standard FD X50-604 regarding CMMI requirements to assess capability/maturity of logistics processes. Originality/value - In general, the few capability/maturity-driven models analyzed in literature present some limits that do not allow their diffusion in the industrial level, especially in logistics. This study proposes a new approach based on standards that provide an operational guide for industrials to evaluate their distribution processes based on capability /maturity concept.
机译：目的-本文的目的是研究如何将通用的标准化流程评估能力/成熟度模型（例如能力成熟度模型集成（CMMI））与物流流程最佳实践的标准化基准（例如FD X50-604）结合起来，提出一种评估物流流程能力/成熟度的新方法。设计/方法/方法-首先，对CMMI模型和X50-604标准进行了分析研究。为了证明它们的一致性，对CMMI和X50-604的做法进行了深入的比较分析。作为说明，本文重点介绍这种方法在评估物流活动的能力/成熟度方面的特殊应用。最终在一家家具公司中进行了旨在验证该特定应用的工业案例研究。调查结果-作者估计，本文调查结果可为工业企业提供评估其分销过程的操作指南，该指南对其他物流过程领域是实用，可验证，可重复和可扩展的，并且是发展有关CMMI要求的标准FD X50-604的有趣机会评估物流流程的能力/成熟度。原创性/价值-一般而言，文献中分析的少数以能力/成熟度为驱动力的模型具有一定的局限性，不允许它们在工业水平上扩散，尤其是在物流领域。这项研究提出了一种基于标准的新方法，该方法为工业企业基于能力/成熟度概念评估其分销过程提供了操作指南。

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