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Development of assessment methodology for improving performance in SME's

机译：开发评估方法以提高中小型企业的绩效

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Purpose - The purpose of this paper is to develop an assessment methodology that can be used to evaluate performance of small and medium enterprises (SMEs) in the manufacturing sector. Design/methodology/approach - This area of the study focuses on the assessment of performance in manufacturing SMEs. The methodology contains qualitative and quantitative measures that can quantify the opportunities and benefits within SMEs, as well as identifying the performance gaps between the current performance of the company and world-class performance. This includes reviewing the literature relating to assessment methodology and collecting data by carrying out semi-structured interviews with staff at target SMEs. Findings - The results show that the proposed assessment methodology is effective in identifying hidden opportunities and benefits in the manufacturing SMEs sector, establishing world-class performance of the companies and comparing this with current performance in order to identify gaps in performance in manufacturing SMEs. Practical implications - This assessment can be used for monitoring and assessing SMEs performance. The developed methodology can be used by manufacturing SMEs as an assessment and benchmarking tool. It enables manufacturing SMEs to identify opportunities for improvement and determine the gaps in current performance; this will assist manufacturing SMEs in selecting an appropriate tool to improve their performance in order to achieve the company objectives. Originality/value - This paper presents a successful and effective assessment methodology for manufacturing SMEs. It measures current performance which will provide a useful indicator to identify waste. It attempts to improve company performance and suggests how such activities could be organised and managed more effectively. Consequently it leads to a high potential for cost and time saving and quality improvement.
机译：目的-本文的目的是开发一种评估方法，可用于评估制造业中的中小企业（SME）的绩效。设计/方法/方法-研究的这一领域侧重于制造业SME的绩效评估。该方法包含定性和定量措施，可以量化中小型企业内部的机会和收益，并确定公司当前绩效与世界一流绩效之间的绩效差距。这包括审查与评估方法有关的文献，并通过与目标中小企业的员工进行半结构化访谈来收集数据。调查结果-结果表明，所提出的评估方法可有效地识别制造业中小型企业部门中的潜在机会和利益，建立公司的世界一流绩效并将其与当前绩效进行比较，以找出制造业中小型企业绩效方面的差距。实际意义-此评估可用于监视和评估中小型企业的绩效。发达的中小企业可以将开发的方法用作评估和基准测试工具。它使制造业中小型企业能够发现改进的机会并确定当前绩效的差距；这将帮助制造业中小型企业选择合适的工具来改善其绩效，以实现公司目标。原创性/价值-本文为制造业中小企业提供了一种成功有效的评估方法。它衡量当前的绩效，这将为识别浪费提供有用的指标。它试图提高公司绩效，并提出如何更有效地组织和管理此类活动。因此，它具有节省成本和时间以及提高质量的巨大潜力。

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