• 主题
高级搜索  >
历史搜索 清空历史
首页> 外文期刊>The International Journal of Productivity and performance management >The use of process management based on a systemic approach
【24h】

The use of process management based on a systemic approach

机译：基于系统方法的流程管理的使用

获取原文
获取原文并翻译 | 示例
           
页面导航
  • 摘要
  • 著录项
  • 相似文献
  • 相关主题

摘要

Purpose - The use of management processes based on a systemic approach in the management of organizations aims the perception of the organizations in a more comprehensive way, integrating the various activities through the verification of the horizontal vision of the customer's satisfaction. But this perception is not easy to achieve. Thus, in order for the process management, a survey was conducted in the monitoring of performance indicators of a manufacturer of children's toys company, midsized, located in the Rio Pardo Valley, in the city of Santa Cruz do Sul, Rio Grande do Sul State - Brazil. Design/methodology/approach - It was evaluated the indicators used by the organization in the following dimensions: products, main processes, support processes, learning and growth, customer, strategy and plans, with the aim of permeating the vision of process management. From the results tabulation it was possible to realize the understanding of the process agents studied in relation to the business, mission, organizational vision and values, as well as establish indicators measured among which are the active, inactive and absent. Findings - At the end, the results of this research showed important facts perceived by the organization in the development and deployment of its performance or development indicators. The amount of 36 percent of the indicators analyzed are active and of these only 16 percent are related to the customer perspective. Originality/value - With the study it was possible to identify which organization's objectives are disclosed and accompanied, through commitment and discipline are suggested improvement ideas to contribute to the mission, vision and values that are fully disseminated among the employees.
机译：目的-在组织的管理中使用基于系统方法的管理过程旨在以更全面的方式理解组织，通过验证客户满意度的横向愿景来整合各种活动。但是这种认识并不容易实现。因此，为了进行过程管理，进行了一项调查，以监测位于南里奥格兰德州南圣克鲁斯市里约帕尔多山谷的一家中型儿童玩具公司的制造商的绩效指标- 巴西。设计/方法/方法-评估了组织在以下维度中使用的指标：产品，主要流程，支持流程，学习和成长，客户，策略和计划，目的是渗透流程管理的愿景。从结果列表中，可以了解对所研究的过程代理有关业务，任务，组织远景和价值的理解，并可以建立衡量活动，不活动和不存在的指标。结果-最终，这项研究的结果表明了组织在开发和部署其绩效或发展指标时认为重要的事实。所分析的指标中有36％处于活动状态，而只有16％与客户角度有关。原创性/价值-通过这项研究，可以确定哪些组织的目标被披露和伴随，通过承诺和纪律，建议改进思想，以促进在员工中充分传播的使命，愿景和价值观。

著录项

相似文献

  • 外文文献
  • 中文文献
  • 专利
获取原文

客服邮箱：kefu@zhangqiaokeyan.com

京公网安备：11010802029741号 ICP备案号：京ICP备15016152号-6 六维联合信息科技 (北京) 有限公司©版权所有

  • 客服微信

  • 服务号