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Critical success factors for TQM implementation and their impact on performance of SMEs

机译：全面质量管理实施的关键成功因素及其对中小企业绩效的影响

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Purpose - The purpose of this paper is to identify the critical success factors of TQM implementation, to evaluate their impact on the primary measures as expressed by the operational performance and the secondary measures as expressed by the organizational performance, and to find out the effect of the operational performance on the organizational performance of small and medium-sized enterprises (SMEs) in the Qatari industrial sector using the structured equation modeling (SEM) approach. Design/methodology/approach - A questionnaire was designed and distributed to 297 SMEs in the Qatari industrial sector. Of the 297 questionnaires posted, a total of 139 were returned and were used to test the theoretical model. In particular, hypotheses were developed to evaluate the impact of TQM implementation on the operational and organizational performance of the SMEs. Findings - The empirical analysis demonstrates several key findings: data analysis reveals that there is a substantial positive effect of the TQM implementation on both the operational and the organizational performance. The findings confirm the significant relationship between operational and organizational performances of the SMEs. Overall, the results showed the central role of the strategic factors in the successful implementation of the TQM programs within the SMEs. Research limitations/implications - The research is subject to the normal limitations of survey research. The study is using perceptual data provided by production managers or quality managers which may not provide clear measures of performance. However, this can be overcome using multiple methods to collect data in future studies. Interestingly, the findings here may be generalisable outside Qatar, I.e. a similar country to Qatar such as the GCC countries.rnPractical implications - Qatari SMEs should consider TQM as an innovative tool for improving operational and organizational performance in today's dynamic manufacturing environment. The findings suggest the notion that the TQM critical success factors (CSFs) should be implemented holistically rather than on a piecemeal basis to get the full potential of the TQM. Moreover, the study emphasizes the need to link operational performance to organizational performance to achieve the success of TQM implementation.rnOriginality/value - The study integrates the CSFs of TQM practices, I.e. strategic, tactical and operational factors, with operational and organizational performances as related drivers of the effectiveness and success of TQM practices in the SMEs. Very few studies have been performed to investigate and understand this issue. Therefore, the research can make a useful contribution.
机译：目的-本文的目的是确定实施TQM的关键成功因素，评估它们对以运营绩效表示的主要措施和以组织绩效表示的次要措施的影响，并找出影响使用结构化方程模型（SEM）方法分析卡塔尔工业部门中小型企业（SME）组织绩效的运营绩效。设计/方法/方法-设计了调查表，并分发给了卡塔尔工业领域的297家中小型企业。在发布的297个调查表中，总共返回了139个，并用于检验理论模型。特别是，建立了假设以评估全面质量管理实施对中小企业的运营和组织绩效的影响。调查结果-实证分析表明了一些关键发现：数据分析表明，全面质量管理实施对运营和组织绩效均具有实质性的积极影响。调查结果证实了中小企业的运营和组织绩效之间的重要关系。总体而言，结果表明，战略因素在中小企业中成功实施TQM计划的核心作用。研究局限性/含义-该研究受调查研究的正常局限。该研究使用的是生产经理或质量经理提供的感知数据，这些数据可能无法提供明确的绩效指标。但是，可以在以后的研究中使用多种方法来收集数据来克服这一问题。有趣的是，这里的发现可能在卡塔尔以外的地区具有普遍性。实际意义-卡塔尔中小型企业应将TQM视为在当今动态制造环境中改善运营和组织绩效的创新工具。研究结果表明，应该全面实施TQM关键成功因素（CSF），而不是零散地获取TQM的全部潜力。此外，该研究强调需要将运营绩效与组织绩效联系起来以实现TQM实施的成功。rn原创性/价值-该研究整合了TQM实践的CSF，即战略，战术和运营因素，而运营和组织绩效是中小企业全面质量管理实践有效性和成功的相关驱动力。很少进行研究来调查和理解此问题。因此，该研究可以做出有益的贡献。

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