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The use of quality management tools and techniques in ISO 9001:2000 certified companies: the Greek case

机译：质量管理工具和技术在ISO 9001：2000认证公司中的使用：希腊案例

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Purpose - The purpose of this paper is to examine the level of use of quality management tools and techniques as well as employees' training in ISO 9001:2000 certified companies. Design/methodology/approach - A research project was carried out in 370 Greek companies, using the questionnaire method. The selected companies have been implementing a quality management system in accordance with the ISO 9001:2000 standard. Independent Samples Mests and One-Way ANOVA tests were used to identify significant differences between selected companies. Findings - The level of quality tools and techniques used in the ISO 9001:2000 certified companies can be characterised as low. The majority of companies use the easiest to understand and implement quality tools. However, the more complex quality tools and techniques are barely used. As far as employees' training is concerned, it mostly addressed specialized issues, while training on quality tools and techniques was not highly performed.rnResearch limitations/implications - The study was based on the quality manager's perceptions (subjective data) and it did not examine the reasons for not implementing and the difficulties encountered while implementing quality tools and techniques. These constitute research limitations but also future research orientations.rnPractical implications - Given the increased rate of companies adopting a quality management system, continuous improvement through a Total Quality programme can be achieved through the implementation of quality tools and techniques.rnOriginality/value - This paper describes the implementation status of the quality tools and techniques in companies with a four-year experience in ISO 9001:2000 standard.
机译：目的-本文的目的是检验质量管理工具和技术的使用水平以及在ISO 9001：2000认证的公司中进行的员工培训。设计/方法/方法-使用问卷调查法在370家希腊公司中进行了一项研究项目。选定的公司一直在按照ISO 9001：2000标准实施质量管理体系。使用独立样本Mest和单向ANOVA测试来确定选定公司之间的重大差异。调查结果-ISO 9001：2000认证公司使用的质量工具和技术水平低。大多数公司使用最容易理解和实施的质量工具。但是，几乎没有使用更复杂的质量工具和技术。就员工的培训而言，它主要解决专业问题，而对质量工具和技术的培训却没有得到很好的执行。研究限制/含义-这项研究是基于质量经理的看法（主观数据）而未进行检查实施质量工具和技术时未实施的原因以及遇到的困难。这些构成了研究局限性，也构成了未来的研究方向。rn实践意义-鉴于公司采用质量管理体系的比率不断提高，可以通过实施质量工具和技术来实现通过全面质量计划的持续改进。rn原创性/价值-本文描述了在ISO 9001：2000标准方面有四年经验的公司中质量工具和技术的实施状况。

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