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首页> 外文期刊>International journal of productivity and quality management >Identification of critical success factors for quality-productivity management approach in different industries
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Identification of critical success factors for quality-productivity management approach in different industries

机译：确定不同行业质量生产率管理方法的关键成功因素

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摘要

Rapid industrialisation has demanded that the processes that govern quality and productivity be developed at a similar rate, however, quality management approaches have lagged behind and remain a constant case for investigations. In view of this, the role of critical success factor (CSF) identification has been of very high importance. This study has attempted to study the approach of past researchers in identifying the CSFs of total quality management (TQM). Standard methodology was followed to review the published literature. The results indicated that the critical review of literature is the most highly adopted approach and case studies have received relatively less attention. Though the survey was carried out for small, medium, large-scale manufacturing and the service industry, it was apparent from the literature that the integration of various CSFs of TQM can help the manufacturing industries in sustainable quality improvement with the TQM approach. The various CSFs identified for industries are top managements' commitment; continuous improvement; working environment; stakeholders' involvement; quality tools; strategy, policy and planning; information and communication management; employee involvement and empowerment; process monitoring and production development; suppliers' involvement and management; customer involvement and satisfaction; training and development; and support to employees.
机译：快速工业化要求控制质量和生产率的过程以相似的速度发展，但是，质量管理方法滞后并且仍然是调查的常例。鉴于此，至关重要的成功因素（CSF）识别的作用非常重要。这项研究试图研究过去的研究人员在确定全面质量管理（TQM）的CSF中所采用的方法。遵循标准方法对发表的文献进行回顾。结果表明，对文学的批判性评论是采用率最高的方法，而案例研究受到的关注相对较少。尽管该调查是针对中小型，大型制造业和服务业进行的，但从文献中可以明显看出，TQM的各种CSF的集成可以通过TQM方法帮助制造业实现可持续的质量改善。为行业确定的各种CSF是最高管理层的承诺；连续的提高;工作环境;利益相关者的参与；优质工具；战略，政策和计划；信息和通讯管理；员工的参与和授权；过程监控和生产开发；供应商的参与和管理；客户的参与和满意度；培训与发展;和对员工的支持。

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