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首页> 外文期刊>International journal of quality and service sciences >Conceptions of quality as family resemblances
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Conceptions of quality as family resemblances

机译：品质的概念作为家庭相似之处

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Purpose - To consider how quality should be conceptualized to improve understanding for researchers and practitioners, some researchers have discussed quality in terms of an essence or necessary condition. Others have regarded quality as individual and experiential, based on differences in actors' conceptions of quality. This paper aims to resolve the tension caused by these competing views and propose an appropriate method for future research in the area of quality.Design/methodology/approach - In many studies, researchers have attempted to understand quality in terms of necessary conditions or through a dualistic ontology. At the same time, an increasing number of researchers have emphasized its experiential nature while discussing quality in conjunction with meeting customers' expectations. This study investigates how quality can be understood using a conceptual framework based on family resemblances.Findings - There is no necessary condition or essence by which quality may be conceptualized or defined. This finding resolves the tension that has arisen from the simultaneous search for a common feature and the assertion that quality is experientially created by individuals. The research also highlights that the nature of quality may differ between people, time and place, or some aspects of it may be the same. Regarding quality in terms of family resemblances accommodates actors' different conceptions of quality. Phenomenography is proposed as an appropriate research approach with its focus on the qualitatively different ways in which actors make sense of phenomena in their lifeworld.Research limitations/implications - Understanding quality as a family of attributes, and using phenomenography as method, provides methodological clarity to long-standing research issues. Using the approaches outlined in this study will enable empirical studies of quality, in any context, to be conducted soundly and relatively quickly. It will also provide a more inclusive and holistic set of meanings based on the experiences of individuals.Practical implications - The research provides important insights for researchers and practitioners through clearer conceptions of quality. These include the ability to plan and deliver business outcomes that are more closely aligned with customers' expectations. Understanding the conceptions of quality, as experienced and determined through family resemblances, has clear implications for researchers and practitioners.Originality/value - Understanding actors' conceptions of quality through the lens of family resemblances resolves long-standing research issues. Using phenomenography as method is innovative, as it is an emerging research approach in the business domain.
机译：目的 - 考虑如何概念化，以提高对研究人员和从业者的理解，一些研究人员在本质或必要条件方面讨论了质量。其他人将质量视为个人和体验，基于演员质量概念的差异。本文旨在解决这些竞争观点造成的紧张局势，并提出了一个适当的方法，以便在Quality.Design/Methodology/aproChoct中提出了未来的未来研究方法 - 在许多研究中，研究人员在必要条件或通过A方面旨在了解质量二元本体论。与此同时，越来越多的研究人员强调了其体验性质，同时结合满足客户的期望讨论质量。本研究调查了如何使用基于家庭相继的概念框架来理解的质量.Findings - 没有必要条件或本质，可以概念化或定义质量。这一发现解决了从同时搜索共同特征的张力，并且质量由个人经常创建的断言。该研究还突出显示质量的性质可能在人，时间和地点之间不同，或者它的某些方面可能是相同的。关于家庭相似性的质量，适应行为者的质量不同。作为一种适当的研究方法，其专注于其Lifeworld中的现象感受到的定性不同方式。研究限制/影响 - 理解质量作为属性的家庭，并使用现象作为方法，提供方法论清晰度长期的研究问题。使用本研究中概述的方法将在任何背景下都能使质量的实证研究进行健康，相对较快地进行。基于个人的经验，它还将提供一种更包容和整体含义。实践意义 - 研究通过更清晰的质量概念为研究人员和从业者提供重要见解。这些包括计划和提供与客户期望更紧密地对齐的业务结果的能力。了解质量的概念，经验丰富的经验丰富和通过家庭相似确定，对研究人员和从业人员来说明显影响了。人民主义/价值 - 了解演员通过家庭相似镜头通过镜头解决了质量的概念，解决了长期的研究问题。使用现象摄影作为方法是创新的，因为它是商业领域的新兴的研究方法。

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