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首页> 外文期刊>International Journal of Service Science, Management, Engineering, and Technology >Analysis of Strategic Human Resource Management Practices in Small and Medium Enterprises of South Asia
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Analysis of Strategic Human Resource Management Practices in Small and Medium Enterprises of South Asia

机译：南亚中小企业战略人力资源管理实践分析

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摘要

This empirical article aims to ascertain the impact & relationship of SHRM practices with service behavior among employees of SME's in Pakistan. Data was collected from 32 small & medium enterprises including Manufacturing, Consultants, Automotive, Fashion, Handicrafts, Surgical, Sports Goods & Customer Service sectors of 8 major cities of Pakistan by using stratified random sampling technique. The response rate was 76% as 180 questionnaires were distributed among front line employees, middle managers & executive managers and 38 questionnaires were returned back with 76% response rate and 118 questionnaires were found useable. Pearson's r correlation & linear regression analysis techniques were used to analyze the data on SPSS, PSAW version 22. According to results, the Regression model is weakly parsimonious & accounts for 33.3% of the variance. SHRM practices on the whole have positive moderate significant relationship (.337*) & positive impact (β = .787) on service behavior. In depth, training has positive weak significant relationship (.219*) & positive impact (β = .147), participation has positive moderate significant relationship (.499**) & positive impact (β = .432), job description has positive moderate significant relationship (.340**) & positive impact (β = .352), result-oriented appraisal has positive weak significant relationship (.222*) & positive impact (β = .015), internal career opportunities has positive weak significant relationship (.292**) & positive impact (β = .295) on service behavior. Employment security (.131) & profit sharing (- .054) have non-significant relationships with service behavior. This study facilitates the policy makers to adopt appropriate SHRM practices to foster service behavior among employees. This study was conducted in eight cities of Pakistan by using cross sectional research design. Future research direction is to expand the study by using longitudinal research design.
机译：这篇经验文章旨在确定SHRM做法与巴基斯坦中小企业员工之间服务行为的影响和关系。通过分层随机抽样技术，从巴基斯坦8个主要城市的32个中小型企业（包括制造业，顾问，汽车，时装，手工艺品，外科，体育用品和客户服务部门）收集了数据。一线员工，中层管理人员和高管人员共分发了180份问卷，回馈率为38％，回复率为76％，发现118份问卷可用。使用Pearson的r相关性和线性回归分析技术来分析SPSS，PSAW 22版的数据。根据结果，回归模型具有弱简约性，并占方差的33.3％。总体而言，SHRM实践对服务行为具有正中度显着正相关（.337 *）和正影响（β= .787）。从深度上讲，培训具有积极的弱显着性关系（.219 *）和正面影响（β= .147），参与具有积极的中等显着性关系（.499 **）和正面影响（β= .432），工作描述具有积极性中度显着关系（.340 **）和正面影响（β= .352），以结果为导向的评估具有正面弱显着关系（.222 *）和正面影响（β= .015），内部职业机会具有正面弱显着关系（.292 **）和对服务行为的积极影响（β= .295）。就业保障（.131）和利润共享（-.054）与服务行为之间没有重要关系。这项研究有助于决策者采取适当的SHRM做法，以促进员工之间的服务行为。这项研究是通过使用横截面研究设计在巴基斯坦的八个城市中进行的。未来的研究方向是通过使用纵向研究设计来扩大研究范围。

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