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首页> 外文期刊>International Journal of Service Science, Management, Engineering, and Technology >Analysis of Strategic Human Resource Management Practices in Small and Medium Enterprises of South Asia
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Analysis of Strategic Human Resource Management Practices in Small and Medium Enterprises of South Asia

机译：南亚中小企业战略人力资源管理实践分析

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摘要

This empirical article aims to ascertain the impact & relationship of SHRM practices with service behavior among employees of SME's in Pakistan. Data was collected from 32 small & medium enterprises including Manufacturing, Consultants, Automotive, Fashion, Handicrafts, Surgical, Sports Goods & Customer Service sectors of 8 major cities of Pakistan by using stratified random sampling technique. The response rate was 76% as 180 questionnaires were distributed among front line employees, middle managers & executive managers and 38 questionnaires were returned back with 76% response rate and 118 questionnaires were found useable. Pearson's r correlation & linear regression analysis techniques were used to analyze the data on SPSS, PSAW version 22. According to results, the Regression model is weakly parsimonious & accounts for 33.3% of the variance. SHRM practices on the whole have positive moderate significant relationship (.337*) & positive impact (β = .787) on service behavior. In depth, training has positive weak significant relationship (.219*) & positive impact (β = .147), participation has positive moderate significant relationship (.499**) & positive impact (β = .432), job description has positive moderate significant relationship (.340**) & positive impact (β = .352), result-oriented appraisal has positive weak significant relationship (.222*) & positive impact (β = .015), internal career opportunities has positive weak significant relationship (.292**) & positive impact (β = .295) on service behavior. Employment security (.131) & profit sharing (- .054) have non-significant relationships with service behavior. This study facilitates the policy makers to adopt appropriate SHRM practices to foster service behavior among employees. This study was conducted in eight cities of Pakistan by using cross sectional research design. Future research direction is to expand the study by using longitudinal research design.
机译：该实证文章旨在确定教区实践与巴基斯坦中小企业员工服务行为的影响与关系。通过32家中小企业收集数据，包括制造，顾问，汽车，时尚，手工艺品，手术，体育商品和客户服务部门的8个主要城市的巴基斯坦的8个大城市。响应率为76％，因为180名问卷在前线雇员中分配，中间管理人员和执行管理人员和38问卷以76％的回复率返回，并发现了118次问卷调查。 Pearson的R相关性和线性回归分析技术用于分析SPSS的数据，PSAW版本22.根据结果，回归模型是弱令人疲软的，占差异的33.3％。整体上的SHRM实践具有正中等的显着关系（.337 *）和积极影响（β= .787）的服务行为。深入，培训具有积极的弱点关系（.219 *）和积极影响（β= .147），参与具有正中等的显着关系（.499 **）和积极影响（β= .432），职位描述有积极的影响适度的重要关系（.340 **）和积极影响（β= .352），结果为导向的评估具有积极弱的显着关系（.222 *）和积极影响（β= .015），内部职业机会具有积极的弱点关系（.292 **）和积极影响（β= .295）对服务行为。就业安全（.131）和利润共享（ - .054）与服务行为具有非重要关系。本研究有助于政策制定者采取适当的SHRM措施，以促进员工之间的服务行为。本研究通过使用横截面研究设计在巴基斯坦的八个城市进行。未来的研究方向是通过使用纵向研究设计来扩展该研究。

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