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首页> 外文期刊>International Journal of Services Technology and Management >Management control of service innovation activities: an exploratory investigation of best practice
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Management control of service innovation activities: an exploratory investigation of best practice

机译：服务创新活动的管理控制：最佳实践的探索性调查

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This paper explores management control best practice related to service innovation activities. This is done by conducting qualitative in-depth interviews with managers in ten top performing firms that have an exceptional focus on service innovation. We found that the management control systems implemented for service innovation activities in these firms were simplistic, one-dimensional and predominated by financial measures. This means that the service innovation management control systems we identified were different from the management control systems that have been identified in empirical studies of product innovation best practice. The management control systems prescribed to product innovation management are multi-dimensional, relatively complex and are focusing both financial and non-financial measures. We suggest that further research should investigate if the management control practices identified in this paper should be recommended for service innovation activities, or if service innovation management may benefit from adopting management control systems based on those prescribed to product innovation management.
机译：本文探讨了与服务创新活动相关的管理控制最佳实践。这是通过与十家表现最出色的公司（特别关注服务创新）的经理进行定性深入访谈来完成的。我们发现，在这些公司中，为服务创新活动而实施的管理控制系统是简单的，一维的，并且以财务措施为主导。这意味着我们确定的服务创新管理控制系统不同于在产品创新最佳实践的经验研究中确定的管理控制系统。产品创新管理规定的管理控制系统是多维的，相对复杂，并且集中在财务和非财务方面。我们建议进一步研究应该调查是否应将本文中确定的管理控制措施推荐用于服务创新活动，或者服务创新管理是否可以从采用基于产品创新管理规定的管理控制系统中受益。

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