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首页> 外文期刊>International Journal of Services Technology and Management >Managing industrial service offerings: requirements on content and processes
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Managing industrial service offerings: requirements on content and processes

机译：管理工业服务产品：对内容和流程的要求

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摘要

This paper develops a typology for industrial service offerings, inter-relating service scope (degree of bundling), service focus (level of customer integration) and service process interfaces. Different forms of industrial services and the impact of information and communication technology on the three service dimensions are discussed, and requirements are identified related to the expansion of services. It is suggested that bundled and process-orientated services hold a major potential for manufacturing companies and can facilitate the creation of competitive advantage and long-term relationships with customers. Increased knowledge of the customers' installed base and business processes enables better customisation of the service offerings. Even if more emphasis is put on standardising and formalising central and local processes, companies need to recognise local differences among subsidiaries.
机译：本文针对工业服务产品，相互关联的服务范围（捆绑程度），服务重点（客户集成级别）和服务流程接口建立了一种类型。讨论了不同形式的工业服务以及信息和通信技术对三个服务维度的影响，并确定了与服务扩展有关的要求。建议捆绑和面向流程的服务对于制造公司具有巨大的潜力，并且可以促进竞争优势的建立和与客户的长期关系。对客户已安装基础和业务流程的了解增加，可以更好地定制服务产品。即使更加强调标准化和规范化中央和本地流程，公司也需要认识到子公司之间的本地差异。

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