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首页> 外文期刊>International Journal of Services Technology and Management >Through-life management: the provision of total customer solutions in the aerospace industry
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Through-life management: the provision of total customer solutions in the aerospace industry

机译：终身管理：为航空航天业提供全面的客户解决方案

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摘要

The concept of through-life management, a complex combination of manufacturing and service operations, is being widely promoted throughout the aerospace industry. However, there is no clear understanding of how this approach is being implemented in practice. This paper presents the findings of an exploratory study undertaken within the aerospace industry which investigates the drivers for through-life management, the development of strategies and services to support through-life management and the transition of aerospace companies to through-life total service providers. The paper concludes by highlighting the theoretical and practical implications of this research.
机译：整个生命周期管理的概念是制造和服务运营的复杂结合，正在整个航空航天工业中得到广泛推广。但是，对于在实践中如何实施此方法尚无明确的了解。本文介绍了在航空航天工业中进行的一项探索性研究的结果，该研究调查了生命周期管理的驱动因素，支持生命周期管理的战略和服务的开发以及航空航天公司向生命周期总服务提供商的过渡。最后，通过强调本研究的理论和实践意义进行总结。

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