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首页> 外文期刊>International Journal of Services Technology and Management >The impact of the QUEST quality award on the public leisure sector
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The impact of the QUEST quality award on the public leisure sector

机译：QUEST质量奖对公共休闲部门的影响

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摘要

This paper is based on an exploratory case study analysis of the impact of quality management within the UK public leisure sector, with reference to the quality award Quest on a leisure centre. There is a continuing challenge within the UK public sector to meet the requirements of the Government's Best Value initiative. Many local authorities are attempting to address these challenges by applying organisational quality award models such as the Business Excellence Model. In the public leisure sector of the UK the Quest model has been used as part of a scheme since 1998. Through surveys and indepth longitudinal case study, this paper analyses the effectiveness of the Quest award within the Northern Ireland (NI) context. It was found that the introduction of Quest led to improvements in employee and customer satisfaction along with improvement in performance measures.
机译：本文基于对英国公共休闲行业质量管理影响的探索性案例研究分析，并参考了Quest对休闲中心的质量奖。要满足政府“最佳价值”计划的要求，英国公共部门仍面临着持续的挑战。许多地方当局正在尝试通过应用组织质量奖励模型（例如，业务卓越模型）来应对这些挑战。自1998年以来，在英国的公共休闲部门中，Quest模式已被用作计划的一部分。通过调查和深入的纵向案例研究，本文分析了Quest奖在北爱尔兰（NI）范围内的有效性。结果发现，Quest的引入导致员工和客户满意度的提高以及绩效指标的提高。

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