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首页> 外文期刊>International journal of sociotechnology and knowledge development >Speech Interaction Analysis on Collaborative Work at an Elderly Care Facility
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Speech Interaction Analysis on Collaborative Work at an Elderly Care Facility

机译：养老院协作工作中的言语互动分析

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Nursing and care are central aspects of healthcare services, and improvements in the quality and efficiency of healthcare processes are important issues. Since these tasks involve both physical actions and information processing, they can be described as what the authors call "action-oriented intellectual services. " There are striking mismatches between such services and current information and communication technology systems, which are generally designed as tools for deskwort In addition, almost all nursing and care services are realized by the collaborative work of multiple staff members in distributed locations in the field, a situation with which conventional communication media are of limited utility. A smart voice tweet system for nursing and care is proposed to overcome these problems. To realize this technology, one needs to understand how staff communicates to realize collaborative work in healthcare domains. The authors therefore observed bathing assistance, night shift operations, and handover tasks at a private elderly care home for 8 days. The authors collected approximately 400 h of recorded speech, 42,000 transcribed utterances, datafrom an indoor location-tracking system, and handwritten notes by human observers. The authors also analyzed speech interactions in the bathing assistance task. The authors found that (1) staff members were almost always speaking during tasks, (2) remote communication was rare, (3) about 75% of utterances were spoken to the residents, (4) the intended recipient ofutterances was frequently switched, and (5) about 17% of utterances contained personal names. The authors also attempted clustering utterances into what the authors call "passages", and about 33% of passages contained only one personal name. These results should be applicable in semi-automatic long-term care record taking.
机译：护理和护理是医疗保健服务的核心方面，而医疗保健流程的质量和效率的提高是重要的问题。由于这些任务涉及物理动作和信息处理，因此可以将它们描述为作者所谓的“面向动作的知识服务”。此类服务与当前的信息和通信技术系统之间存在惊人的不匹配，后者通常被设计为此外，几乎所有的护理和护理服务都是通过在现场分布地点的多名员工的协作来实现的，这种情况下，传统的通信媒体的使用受到限制。为了克服这些问题，提出了一种用于护理的智能语音鸣叫系统。要实现这一技术，需要了解员工如何沟通以实现医疗保健领域的协作工作。因此，作者在一个私人养老院中观察了8天的洗澡帮助，夜班操作和移交任务。作者收集了大约400小时的语音记录，42,000条转录的语音，来自室内位置跟踪系统的数据以及人类观察者的手写笔记。作者还分析了沐浴辅助任务中的语音交互。作者发现（1）工作人员几乎总是在任务执行期间讲话；（2）远程通信很少见；（3）大约有75％的话语是与居民交谈的；（4）预期的话语接收者经常被交换，并且（5）约有17％的话语包含个人名字。作者还尝试将话语归类为作者所说的“段落”，大约33％的段落仅包含一个人名。这些结果应适用于半自动长期护理记录。

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