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首页> 外文期刊>International journal of web services research >Service Portfolio Measurement: Evaluating Financial Performance of Service-Oriented Business Processes
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Service Portfolio Measurement: Evaluating Financial Performance of Service-Oriented Business Processes

机译：服务组合度量：评估面向服务的业务流程的财务绩效

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摘要

Service-oriented architectures offer promising means to flexibly organize business processes. At the same time, new challenges for management arise in order to realize these potentials. Given the technological opportunities, these challenges essentially lie in choosing the right mix of services on the basis of an appropriate infrastructure supporting value adding activities. In order to support this management perspective, a focus on service-oriented business processes is suggested in this article. Hence, a shift from technical aspects of designing service-oriented information systems to economic aspects of using them according to business needs is drawn. For this purpose, findings on the evaluation of financial performance of service-oriented business processes are presented in this paper. The objective is to develop a measurement system for decision support on the configuration of a company's service portfolio reflecting specific economic conditions relevant in a certain situation. Following a design science approach, general principles of a measurement system are worked out and structured in a comprehensive framework. Then, the application of a corresponding system is presented with a practical study. Finally, perspectives on the specification and implementation of the system are sketched.
机译：面向服务的体系结构提供了有希望的方法来灵活地组织业务流程。同时，为了实现这些潜力，管理方面也出现了新的挑战。有了技术机会，这些挑战实质上在于在支持增值活动的适当基础架构的基础上选择正确的服务组合。为了支持这种管理观点，本文建议将重点放在面向服务的业务流程上。因此，提出了从设计面向服务的信息系统的技术方面到根据业务需求使用它们的经济方面的转变。为此，本文介绍了对面向服务的业务流程的财务绩效评估的结果。目的是开发一种度量系统，以为公司服务组合的配置提供决策支持，以反映在特定情况下相关的特定经济状况。遵循设计科学方法，制定了测量系统的一般原理并在一个综合框架中进行了结构化。然后，对相应系统的应用进行了实践研究。最后，概述了系统规范和实现的观点。

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