Libraries endeavor to provide the same services to distance learners as they do on campus to students but they are challenged by not being able to show students how to maneuver in the virtual environment. Indiana State University used Adobe Connect software for three years to provide synchronous, virtual reference services that included screen-sharing capability to demonstrate search techniques. Assessments included analysis of attendance, types of questions, and student comments. Reminder e-mails sent directly to students positively affected attendance. Feedback was positive but technical problems were sometimes significant.View full textDownload full textKEYWORDSWeb conferencing, virtual reference, distance learning, synchronous learningRelated var addthis_config = { ui_cobrand: "Taylor & Francis Online", services_compact: "citeulike,netvibes,twitter,technorati,delicious,linkedin,facebook,stumbleupon,digg,google,more", pubid: "ra-4dff56cd6bb1830b" }; Add to shortlist Link Permalink http://dx.doi.org/10.1080/10875301.2012.718317
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