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首页> 外文期刊>Internet Reference Services Quarterly >Burning the Midnight Oil: Librarians, Students, and Late-Night Chat Reference at the University of Notre Dame
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Burning the Midnight Oil: Librarians, Students, and Late-Night Chat Reference at the University of Notre Dame

机译：燃烧午夜的石油：圣母大学的图书馆员，学生和深夜聊天参考

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摘要

Late-night chat reference was a service offered by University of Notre Dame reference librarians from November of 2007 until May of 2010. It was staffed by local Notre Dame librarians and was available to users from 9 p.m. until 1 a.m. Sunday through Thursday evenings during the academic year. Data showed that the number of questions asked during late-night chat hours was comparable to the number being asked during regular reference chat hours. Findings showed that the complexity of the chat questions being asked after hours was greater than that of chat questions asked during regular hours and that of reference desk transactions as a whole. Late-night chat reference was a valuable exercise in meeting users at their point of need.View full textDownload full textKEYWORDSvirtual reference, chat reference, instant messaging, online reference, late night chatRelated var addthis_config = { ui_cobrand: "Taylor & Francis Online", services_compact: "citeulike,netvibes,twitter,technorati,delicious,linkedin,facebook,stumbleupon,digg,google,more", pubid: "ra-4dff56cd6bb1830b" }; Add to shortlist Link Permalink http://dx.doi.org/10.1080/10875301.2011.597632
机译：深夜聊天参考是由圣母大学参考图书馆员从2007年11月至2010年5月提供的一项服务。该聊天室由当地的圣母大学图书馆员提供服务，晚上9点开始对用户开放。直到学年的周日至周四晚上凌晨1点为止。数据显示，在深夜聊天时间内提出的问题数量与常规参考聊天时间内提出的问题数量相当。调查结果表明，下班后问的聊天问题的复杂性要比正常时间下问的聊天问题和整个咨询台交易的复杂性大。深夜聊天参考是满足用户需求的一项有价值的练习。查看全文下载全文关键字虚拟参考，聊天参考，即时消息，在线参考，深夜聊天相关的var addthis_config = {ui_cobrand：“ Taylor＆Francis Online”， services_compact：“ citeulike，netvibes，twitter，technorati，可口，linkedin，facebook，stumbleupon，digg，google，更多”，发布：“ ra-4dff56cd6bb1830b”};添加到候选列表链接永久链接http://dx.doi.org/10.1080/10875301.2011.597632

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