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首页> 外文期刊>Internet Reference Services Quarterly >Moving from the Consortium to the Reference Desk: Keeping Chat and Improving Reference at the MSU Libraries
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Moving from the Consortium to the Reference Desk: Keeping Chat and Improving Reference at the MSU Libraries

机译：从财团转移到咨询台：在MSU库中保持聊天并改善参考

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摘要

The experience of the Mississippi State University (MSU) Libraries illustrates the challenges presented by moving from consortial to local chat, as well as an evaluation of the advantages of chat reference in an academic setting. Countering the consortial, instant-messaging model prevalent in virtual reference today, the MSU Libraries have found chat offers advantages in an academic community. Moving to a local setting, it was possible for the MSU Libraries to maintain quality control over chat transactions while building relationships with faculty and students across campus.View full textDownload full textKEYWORDSvirtual reference, chat, instant messaging, Mississippi State University, training, consortia, academic libraries, marketingRelated var addthis_config = { ui_cobrand: "Taylor & Francis Online", services_compact: "citeulike,netvibes,twitter,technorati,delicious,linkedin,facebook,stumbleupon,digg,google,more", pubid: "ra-4dff56cd6bb1830b" }; Add to shortlist Link Permalink http://dx.doi.org/10.1080/10875301.2010.500939
机译：密西西比州立大学（MSU）图书馆的经验说明了从团体聊天到本地聊天所带来的挑战，以及在学术环境中评估聊天参考的优势。与当今虚拟参考中流行的联合即时消息模型相反，MSU图书馆发现聊天在学术界具有优势。迁移到本地设置后，MSU图书馆可以在与校园内的教职员工建立联系的同时，保持对聊天交易的质量控制。高校图书馆，市场营销相关的var addthis_config = {ui_cobrand：“泰勒和弗朗西斯在线”，servicescompact：“ citeulike，netvibes，twitter，technorati，delicious，linkedin，facebook，stumbleupon，digg，google，更多”，发布：“ ra-4dff56cd6bb1830b” };添加到候选列表链接永久链接http://dx.doi.org/10.1080/10875301.2010.500939

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