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首页> 外文期刊>Journal of Air Transport Management >Paternalistic leadership and cabin crews' upward safety communication: The motivation of voice behavior
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Paternalistic leadership and cabin crews' upward safety communication: The motivation of voice behavior

机译：家长式领导和乘务人员向上的安全沟通：言语行为的动机

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摘要

Being the frontline operators in the airline industry, flight attendants constantly obtain and collect first-hand information from their interactions with passengers and other crew members. Their experiences and observations may contribute greatly to airlines' safety management and policy making. It is thus critical to learn how to enhance cabin crews' voice behavior, particularly communicating safety related issues upward through specific leadership styles. The current research aims at the flight attendants working for Taiwanese international airlines. The cabin crew department managers' paternalistic leadership style is adopted to observe how it may trigger cabin crews' different types of voice behavior. This research addresses the following two major questions: I. What is the motivation for cabin crew to conduct upward safety communication? 2. How does department managers' paternalistic leadership style impact cabin crew's voice behavior? Regression analysis is used to analyze the empirical data collected by the questionnaire survey. The results are applied to provide airlines with practical references for constituting human resource management policies, and the findings also enhance existing literature regarding management applications and employees voice behaviors. (C) 2017 Elsevier Ltd. All rights reserved.
机译：作为航空业的一线运营商，空姐不断从与旅客和其他机组人员的互动中获取并收集第一手信息。他们的经验和观察可能会大大有助于航空公司的安全管理和政策制定。因此，至关重要的是学习如何增强机舱乘务员的声音行为，尤其是通过特定的领导方式向上传达与安全相关的问题。当前的研究针对在台湾国际航空公司工作的空乘人员。采取乘务员部门经理的家长式领导风格，观察它如何触发乘务员的不同类型的语音行为。这项研究解决了以下两个主要问题：I.乘务员进行向上安全沟通的动机是什么？ 2.部门经理的家长式领导风格如何影响机组人员的声音行为？回归分析用于分析问卷调查收集的经验数据。研究结果可为航空公司提供有关制定人力资源管理政策的实用参考，该发现还增强了有关管理应用程序和员工话语行为的现有文献。 （C）2017 Elsevier Ltd.保留所有权利。

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