Modeling Customer Loyalty from an Integrative Perspective of Self-Determination Theory and Expectation–Confirmation Theory

Chieh-Peng Lin; Yuan Hui Tsai; Chou-Kang Chiu

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Modeling Customer Loyalty from an Integrative Perspective of Self-Determination Theory and Expectation–Confirmation Theory

机译：自我决定理论与期望确认理论的整合视角下的顾客忠诚度建模

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Purpose This research conceptualizes and tests an integrative model of customer loyalty by linking two important theories: expectation–confirmation theory and self-determination theory.

机译：目的本研究通过链接两个重要理论（期望-确认理论和自决理论）来概念化和测试客户忠诚度的集成模型。

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《Journal of Business and Psychology》 |2009年第3期|p.315-326|共12页
作者
Chieh-Peng Lin; Yuan Hui Tsai; Chou-Kang Chiu;
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1. Modeling customer loyalty from an integrative perspective of self-determination theory and expectation-confirmation theory [J] . Lin C.-P., Tsai Y.H., Chiu C.-K. Journal of business and psychology fsponsored by the Business Psychology Research Institute . 2009,第3期

机译：从自决理论和期望确认理论的整合视角构建客户忠诚度模型
2. Modeling customer loyalty from an integrative perspective of self-determination theory and expectation-confirmation theory [J] . Lin C.-P., Tsai Y.H., Chiu C.-K. Journal of business and psychology fsponsored by the Business Psychology Research Institute . 2009,第3期

机译：从自决理论和期望确认理论的整合视角构建客户忠诚度模型
3. Determinants of loyalty to public transit: A model integrating Satisfaction-Loyalty Theory and Expectation-Confirmation Theory [J] . Fu Xue-mei, Zhang Jiang-hua, Chan Felix T. S. Transportation Research . 2018,第jula期

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4. A Dual Pathway Model of Brand Community Loyalty: Extending and Broadening Deci and Ryan's Self-Determination Theory [C] . Hsiu-Yu Hung, Eric H.T. Tsai AMA Wenter Marketing Educators Conference . 2014

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5. Self-Determination Theory Perspective on Emotion Regulation: A Comparison of Integration versus Suppression of Sadness. [D] . Schutlz, Patricia Perez. 2017

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6. Consumer Response to Corporate Hypocrisy From the Perspective of Expectation Confirmation Theory [O] . Wang Zhigang, Zhang Lei, Liu Xintao 2020

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7. Customer loyalty development in online shopping: An integration of e-service quality model and commitment-trust theory [O] . Doddahulugappa Goutam, B. V. Gopalakrishna 2018

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Modeling Customer Loyalty from an Integrative Perspective of Self-Determination Theory and Expectation–Confirmation Theory

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